US Department of the Navy Careers 2020 - US Department of the Navy invite the candidates to apply Housekeeping Manager that will be placed in Pearl Harbor.
This position is located at the Navy Gateway Inns & Suites operation at JBPHH. The purpose of this position is to provide direct onsite management and administration of the housekeeping department and to ensure guests are provided adequate and timely housekeeping services.
Ensures security of all guests is maintained at all times. Ensures guest privacy is maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access reports, daily room requirements, and ensuring that subordinates clean occupied rooms to required standards and make vacant rooms ready.
Performs a full range of supervision to include training, planning, work direction, and administration for the housekeeping department.
Advises management of all items required to accomplish the housekeeping mission, including accountability and responsibility for bulk items issued from the storeroom. The incumbent is also responsible for coordinating, supervising, and completing the quarterly linen inventory as well as periodic unannounced supply inventories.
Develops the organizational structure and staffing requirements of the housekeeping department. Responsibilities include providing input for housekeeping staff position descriptions, advising management of all personnel requirements, and interviewing/hiring of prospective staff. Evaluates performance, recommends awards, and/or corrective/disciplinary actions. Ensures all leave requests are in writing and approves/disapproves in a timely manner. Interview and recommend applicants for selection or promotion.
Conducts written daily inspections of rooms to ensure that the housekeeping staff maintains acceptable levels of cleanliness, material conditions, and compliance with regulations. Inspected areas include walls, doors, carpets, FF&E, plumbing, and HVAC systems. The incumbent takes corrective action on all housekeeping discrepancies and reports all other discrepancies to the appropriate department for action.
Validates room furniture inventories by condition and count.
Develops and conducts a training program. Maintains training records for each staff member.
Coordinate with the Front Desk Supervisor and Maintenance Manager to determine daily room requirements and ensure that subordinates clean occupied rooms to required standards and make vacant rooms ready.
Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to management.
Reads and interprets business records and statistical reports. Through evaluation of staffing needs, supply and linen usage, furniture condition, provides input for the budget on required expenses.
Conducts special studies or reviews as required.
Perform cleaning duties on an "as needed" basis to cover for staff shortages or other unanticipated occurrences.
Performs other related duties as assigned.
This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.
This position is subject to the possibility of working on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.
The staff member may be recalled to duty and/or required to work overtime, as necessary to meet mission requirements.
May be required to possess a valid state driver license. Travel to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
This position is subject to a favorable National Agency Check (NAC).
In order to verify fitness for duty, a complete physical examination may be required.
The incumbent is expected to meet the requirements of a Certified Hospitality Supervisor (CHS) within six months of employment and all requirements for housekeeping, custodial services, and/or laundry operations as outlined in the Lodging Career Path Guide.
Occasional travelTravel for training purposes and to other facilities may be required within the normal scope of duties. Applicants will be notified when this is a requirement for appointment.
Job family (Series)
1173 Housing Management
Conditions of Employment
A valid State driver's license is required to operate motor vehicles
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
You must be at least 18 years of age with a high school diploma or equivalent Unit
Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment
Must provide proof of U.S. Citizenship or U.S. National
FACTOR 1. KNOWLEDGE REQUIRED BY THE POSITION
Four years’ experience in a housekeeping department that demonstrates knowledge of basic principles , concepts, standards, regulations and administration related to housekeeping and/or custodial and laundry operations.
Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day -to -day operations.
Knowledge of housekeeping and facility policies and standards, use and care of cleaning solutions, safety, environmental, and fire prevention regulations and practices.
Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Must possess basic math, reading, and computer skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
FACTOR 2. SUPERVISORY CONTROLS
The Executive Housekeeper is responsible for implementing management functions and policies for the operation, carrying out the overall objectives with the available resources. The manager provides assistance and support in extremely unusual or controversial situations. Performance is reviewed for compliance with regulations and budget guidelines.
FACTOR 3. GUIDELINES
Work with a variety of DOD, SECNAV, OPNAV, CNIC, BUPERS and regional/local policies, regulations, manuals, and guides related to lodging operations. Use judgment and initiative in the selection, interpretations, and application of guides; making compromises and adaptations, when necessary, within the framework of established objectives. These regulations are subject to change, thus the incumbent must keep up to date on these matters.
FACTOR 4. COMPLEXITY
The operation conducts business around the clock, 365 days a year, with guests checking in and out on a daily basis.
Customer service is of foremost importance in this position.
Work involves making determinations in the distribution of personnel and financial resources, lodging priorities and assignments, and analysis to determine organization efficiency and effectiveness.
FACTOR 5. SCOPE AND EFFECT
The purpose of the work is to provide direct onsite management and administration of the housekeeping department. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness, and contributes to job satisfaction and retention of valuable members.
FACTOR 6. PERSONAL CONTACTS
Personal contacts include CNIC staffs, Regional staffs, all department heads, lodging staffs, Public Works, tenant
Commands' commanding/executive officers, especially those tenant commands with personnel residing in the lodging facilities.
Also has regular contact with contractors, vendors, and representatives of private industry.
FACTOR 7. PURPOSE OF CONTACTS
Contact with CNIC, Region and Command staffs is for gaining acceptance of analysis and recommendations that may be controversial and pertain to program executions, financial performance, and managerial effectiveness of the operation. Additional contact is made to research staff positions or to present staff briefing papers on various issues, to obtain information and/or goods and services.
Contacts with representatives of subordinate commands and other Navy officials are transacted to represent and disseminate command position and policies regarding lodging matters and to develop solutions to complex problems. Contacts may be skeptical or uncooperative and require skill in approach and methods to obtain the desired effects.
FACTOR 8. PHYSICAL DEMANDS
The Executive Housekeeper is required to do considerable standing, bending, walking, pushing, pulling, and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. May be required to climb/descend stairs and properly placed stepladders.
FACTOR 9. WORK ENVIRONMENT
Work is primarily performed indoors in areas that normally have adequate heat, light and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to weather conditions. The incumbent is exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided.
Ability to establish and maintain effective communication and relationship with others.
Must be able to communicate clearly and effectively in English both verbally and in writing.
Must meet Federal employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms.
Completed Declaration for Federal Employment form. Click here for the form: OF 306Declaration for Federal Employment, (required)
Proof of EducationHigh School Diploma or higher education College and/or University Transcripts (required) Note: U-Transcript upload includes High School Diploma document.
Two Letters of Recommendation documents (required)
If claiming Veteran’s Preference, a legible copy of DD-214 Page 4 is required, showing reason for discharge and re-entry codesas well as any other supporting documentation (disability, proof of service, SF-15, etc). is required.
If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent. MSP: 1. The MSP Certification Form must be completed and attached to application at time of submission. 2. Military Spousal Preference applies to all positions in pay bands NF 1-3, CY positions, and equivalent Crafts and Trades position for which qualified. Military Spousal Preference (MSP) Form and Military Orders (Dept. of Navy Page 2).
Last Personnel Action Report (PAR) or SF-50, if applicable
If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation.
If you are a current federal employee, submit your most recent Personnel Action Report (PAR) or SF-50.
A selection may be made from the resumes/applications received at the first cut-off date. Some positions have special requirements. Selection may be tentative pending the completion of the satisfactory employment reference checks and receipt of proof of education (where applicable).
Selectee may be required to complete a one (1) year probationary period. Salary is commensurate with experience and/or education.
Reasonable accommodations are provided to applicants with disabilities. If reasonable accommodation is needed for any part of the application and hiring process, please contact the Human Resources Manager at (808) 422-3784. The decision on granting reasonable accommodation will be on a case by case basis.
All required documents submitted for this position must indicate the announcement number, position title and full name of the applicant on each document.
Condition of employment: selectee will be required to participate in the Direct Deposit/Electronic Funds Transfer within the first 30 days of employment. This is the DoD standard methods of payment of personnel.
All positions require a satisfactory completion of a National Agency Check (NAC) or equivalent background check.
We are an E-Verify participant.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Using the qualifications of the positions, a predetermined Ranking and Rating Criteria of knowledge, skills and abilities will be used for each application. Applicants who do not meet the qualifications required will not be interviewed and interviews may be limited to best qualified applicants.
Management reserves the right to consider and make additional hiring selections, for this specific position, from the certified list of eligible candidates within 90 days of the closing date of this job announcement.
Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire.
Background checks and security clearance
Q Access Authorization
Drug test required
A resume should be provided. It should include relevant work experience (start/end dates stated in month/year, description of duties and salary), applicable education at a minimum, and your contact information. For current or previous Federal employees, it should also include the Pay Plan, Series and Grade for each work experience entry.
Completed OF 306Declaration for Federal Employment
Proof of Education (transcripts if qualifying based on education)
If claiming Veteran’s Preference, page 4 of DD214 is required, showing reason for discharge and re-entry codes
Military Spousal Preference (MSP) Form and Military Orders Including Page 2.
Last Personnel Action Report (PAR) or SF-50, if applicable
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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