Job Detail

Float Member Experience Representative 1 - Roanoke & Salem Job Openings by Member One Federal Credit Union in Roanoke

Member One Federal Credit Union Recruitment 2020 - Member One Federal Credit Union is seeking the candidates to apply Float Member Experience Representative 1 - Roanoke & Salem that will be placed in Roanoke.

Member One Federal Credit Union Job Vacancies 2020

Detail of : Float Member Experience Representative 1 - Roanoke & Salem Job Opening in Roanoke

JOB SUMMARY: The Float Member Experience Representative provides a complete member service experience. The position uses sound judgment, professionalism, integrity, accuracy, and expediency in assisting members while adhering to established security safeguards, identification measures, and all credit union policies and procedures.
This position is a role that is progressive in nature when it comes to skill development and training requirements. Typical transition time between tiers is 90 days and is subject to review.
Ultimately, the Float Member Experience Representative will perform all retail services including transactions, opening and maintaining share accounts, processing and servicing loans including consumer loans and home equities, and processing and servicing business share accounts. The Float Member Experience Representative will be responsible for assisting in all retail centers as needed in the MOFCU footprint.
JOB ACCOUNTABILITY:
Actively support the Vision and Core Values of the Credit Union to deliver excellent service by demonstrating a positive attitude supporting the desired Credit Union culture.


Assist members in a friendly, professional manner, demonstrate adaptability and a positive attitude when faced with challenging situations


Analyze, research, and resolve problems and discrepancies related to members’ financial relationship with Member One by utilizing knowledge and judgment to protect members and the Credit Union from loss as well as maintaining members’ privacy by protecting their personal information.


Manage time efficiently and take initiative within the retail center; seek opportunities to develop and enhance knowledge and educate current and prospective members about Credit Union products and services


Have ability to travel to support other centers on an as-needed, temporary basis


Actively participate in Credit Union initiatives, promotions, and achieve assigned position goals


Know and understand all Credit Union policies and procedures including following safety and security procedures regarding robbery, emergency situations, and third party access to secure areas; communicate suspicious activity appropriately


Comply with all federal regulations, Credit Union policies and procedures, fair lending laws and the prohibitions enumerated in the Credit Union’s lending policy


Perform other duties and assist others as assigned


Tier Specific Expectations:
Float Member Experience Representative Tier I
Process member transactions and maintain a balanced cash drawer; utilize proper cash handling procedures
Guide members through complex transactions with confidence, knowledge, creativity, and accuracy
Establish relationships with members and seek opportunities to educate our members about additional products and services
Record detailed notes to document member interactions, challenging situations, and transactions
Review and adhere to all account comments and warnings when performing transactions
Manage the traffic flow of members with a sense of urgency
Answer incoming calls to retail center in a timely and professional manner

Float Member Experience Representative Tier II
Perform all of the Float Member Experience Representative Tier I duties and responsibilities
Process new accounts independently
Process IRA and special account transactions and applications
Assist members with complex transaction requests (balancing checkbooks, budgeting, account disputes, fraud, etc.)
Ask detailed questions to offer solutions that balance member needs with Credit Union risk
Communicate with members through the onboarding process and actively follow up to discuss member needs
Process consumer loans independently
Process and review home equity loan information independently
Communicate with members from loan application through disbursement
Handle escalated member concerns and take appropriate action to resolve them


Float Member Experience Representative Tier III
Perform all of the Float Member Experience Representative Tier I and Tier II duties and responsibilities
Process business account openings and applications independently

Knowledge, Skills and Abilities (Progressive in Nature by Tier) :
Local travel required.


Float Member Experience Representative Tier I:
High school diploma or equivalent required
Minimum six months job related experience including customer service and sales preferred
Effective communication skills
Interpersonal skills
Analytical skills
Math and general clerical aptitude
Ability to promote Member One’s products and services
Ability to multitask and prioritize
Attention to detail
Ability to comprehend and develop a functional knowledge of Credit Union systems, products, services, and procedures
Reliability and dependability
Conflict resolution skills
Positive attitude and willingness to learn
Aptitude and desire for goal achievement
Willingness to work within a team environment
Ability to understand and apply principles of risk management


Member One is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard

For more detail information, please refer official source from Member One Federal Credit Union on following link below :

Notes :
  • All application will kept strictly confidential.
  • Only short-listed candidates will receive responses.

If you are not interested in Float Member Experience Representative 1 - Roanoke & Salem Roanoke December 2020 Member One Federal Credit Union above, you can try to find your job by read related jobs from another company in Roanoke below.

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