Member One Federal Credit Union Job Vacancies 2020
Detail of : Float Member Experience Representative 1 - Roanoke & Salem Job Opening in Roanoke
JOB SUMMARY: The Float Member Experience Representative provides a complete member service experience. The position uses sound judgment, professionalism, integrity, accuracy, and expediency in assisting members while adhering to established security safeguards, identification measures, and all credit union policies and procedures. This position is a role that is progressive in nature when it comes to skill development and training requirements. Typical transition time between tiers is 90 days and is subject to review. Ultimately, the Float Member Experience Representative will perform all retail services including transactions, opening and maintaining share accounts, processing and servicing loans including consumer loans and home equities, and processing and servicing business share accounts. The Float Member Experience Representative will be responsible for assisting in all retail centers as needed in the MOFCU footprint. JOB ACCOUNTABILITY: Actively support the Vision and Core Values of the Credit Union to deliver excellent service by demonstrating a positive attitude supporting the desired Credit Union culture.
Assist members in a friendly, professional manner, demonstrate adaptability and a positive attitude when faced with challenging situations
Analyze, research, and resolve problems and discrepancies related to members’ financial relationship with Member One by utilizing knowledge and judgment to protect members and the Credit Union from loss as well as maintaining members’ privacy by protecting their personal information.
Manage time efficiently and take initiative within the retail center; seek opportunities to develop and enhance knowledge and educate current and prospective members about Credit Union products and services
Have ability to travel to support other centers on an as-needed, temporary basis
Actively participate in Credit Union initiatives, promotions, and achieve assigned position goals
Know and understand all Credit Union policies and procedures including following safety and security procedures regarding robbery, emergency situations, and third party access to secure areas; communicate suspicious activity appropriately
Comply with all federal regulations, Credit Union policies and procedures, fair lending laws and the prohibitions enumerated in the Credit Union’s lending policy
Perform other duties and assist others as assigned
Tier Specific Expectations: Float Member Experience Representative Tier I Process member transactions and maintain a balanced cash drawer; utilize proper cash handling procedures Guide members through complex transactions with confidence, knowledge, creativity, and accuracy Establish relationships with members and seek opportunities to educate our members about additional products and services Record detailed notes to document member interactions, challenging situations, and transactions Review and adhere to all account comments and warnings when performing transactions Manage the traffic flow of members with a sense of urgency Answer incoming calls to retail center in a timely and professional manner
Float Member Experience Representative Tier II Perform all of the Float Member Experience Representative Tier I duties and responsibilities Process new accounts independently Process IRA and special account transactions and applications Assist members with complex transaction requests (balancing checkbooks, budgeting, account disputes, fraud, etc.) Ask detailed questions to offer solutions that balance member needs with Credit Union risk Communicate with members through the onboarding process and actively follow up to discuss member needs Process consumer loans independently Process and review home equity loan information independently Communicate with members from loan application through disbursement Handle escalated member concerns and take appropriate action to resolve them
Float Member Experience Representative Tier III Perform all of the Float Member Experience Representative Tier I and Tier II duties and responsibilities Process business account openings and applications independently
Knowledge, Skills and Abilities (Progressive in Nature by Tier) : Local travel required.
Float Member Experience Representative Tier I: High school diploma or equivalent required Minimum six months job related experience including customer service and sales preferred Effective communication skills Interpersonal skills Analytical skills Math and general clerical aptitude Ability to promote Member One’s products and services Ability to multitask and prioritize Attention to detail Ability to comprehend and develop a functional knowledge of Credit Union systems, products, services, and procedures Reliability and dependability Conflict resolution skills Positive attitude and willingness to learn Aptitude and desire for goal achievement Willingness to work within a team environment Ability to understand and apply principles of risk management
Member One is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard
For more detail information, please refer official source from Member One Federal Credit Union on following link below :
All application will kept strictly confidential.
Only short-listed candidates will receive responses.
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