Job Detail

Center Manager Job Openings by Reliance Medical Centers in Winter Haven

Reliance Medical Centers Vacancies 2021 - Reliance Medical Centers assign a chance to apply Center Manager that will be placed in Winter Haven.

Reliance Medical Centers Recruitment 2021

Detail of : Center Manager Job Opening in Winter Haven

The Center Manager is responsible for overseeing guest/patient services and center operations at our Winter Haven medical center. With required authority and responsibility to deliver exceptional customer service and manage center operations to deliver production goals. In a matrix reporting structure, this position oversees the delivery of the following services at the center level; patient visits, transportation, wellness services (including fitness, member activities, member education, wellness programs), patient / member lounge. This is a customer-centric and leadership-focused position working directly with patients and their families, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of service and of quality healthcare.
DUTIES: Track and review center’s KPIs (Key Performance Indicators) that affect the overall operations at the center level.
Provide extraordinary customer service to all internal and external customers (including patients and other team members).
Monitor office communication and performance to ensure that front desk, medical assistant, and any other teams influencing center flow operate in an efficient, accurate and customer-focused manner.
Work with clinical coordinators to conduct performance evaluations of all team members and complete any required disciplinary actions.
Monitor the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
Address / resolve any customer-service or associate issue.
Ensure accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
Work closely with the Sales and Marketing department in developing strategies to increase and retain membership.
Assist, if needed, in conducting tours for prospective patients and ensure New Patient paperwork is completed and in chart.
Work with doctors in meeting set up, writing letters to/for patients.
Review reports to ensure target metrics are achieved and processes are being followed.
Ensure co-pays are compliantly collected and cash is reconciled and deposited.
Conduct walk through of the Center to ensure a clean and safe environment, including spot checks of back office for proper biohazard waste and medicine disposal, etc.
Conduct trainings and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA trainings occur and associates have all required certifications current in their files.
Monitor transportation and custodial activities.
Monitor / alter associate work schedules, including approval of overtime or vacations.
Work closely with the Management Team and Administrators in relation to strategic business planning.
Demonstrate an astute sense of ownership; the successful Center Operations Manager will drive success of the center from all dimensions- people, finance, service, growth, and outcomes, as if they owned the organization.


QUALIFICATIONS: Proven experience working in an operation’s managerial role in a healthcare facility setting.
Understanding of general finance and budgeting, including profit and loss, balance sheet and cash flow management of a pharmacy.
Highly trained in conflict management and business negotiation processes.
Bilingual communication skills (Spanish preferred).
Ability to demonstrate recent overall project management experience.
Expert in Electronic Medical Records Systems.


KNOWLEDGE, SKILLS & ABILITIES: Strong problem solver with a ‘can do’ attitude.
Must possess a participatory leadership management style.
Detail oriented with strong prioritization and time management skills, and orientation to managing to quantitative and qualitative metrics
Proven leadership competency including the ability to motivate and develop teams and programs
Superior relationship skills with the ability to craft meaningful partnerships
Positive attitude with a solution-oriented approach and a comfort working within ambiguity
Willingness to roll up your sleeves and work alongside team to support care management initiatives and drive results
A low ego and humility; an ability to gain trust through communication and doing what you say you will do.
Must be mission driven, clinically oriented, strong integrity and the ability to serve as a role model and mentor to staff and other leaders.
Strong ability to forecast healthcare trends and lead change within the organization.
Must possess a strong understanding of the current and evolving Federal, State and Local laws and regulations regarding healthcare delivery, as well as current knowledge of healthcare trends and best practices. Commitment to service excellence and patient satisfaction.
Ability to develop and maintain effective working relationships with other teammates, patients, and the general public.
Ability to multi-task in a fast-paced clinical setting.
Excellent verbal, written and interpersonal communication skills.
Aptitude for coaching, training, and developing new teammates.
Ability to collaborate and build strong client relationships across all levels of the organization including clinical staff, physicians, and administrative leadership to meet deliverables.
Able to stand for long hours at a time.


For more detail information, please refer official source from Reliance Medical Centers on following link below :

Notes :
  • Application will be treated strictly confidential .
  • Only short-listed candidates will be contacted.

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