Hotel - Front Desk Agent Job Openings by Holiday Inn Columbia Downtown in Columbia
30+ days ago
Holiday Inn Columbia Downtown
Holiday Inn Columbia Downtown Hiring 2021 - Holiday Inn Columbia Downtown provide an opportunity to fill Hotel - Front Desk Agent that will be placed in Columbia.
Holiday Inn Columbia Downtown Jobs 2021
Detail of : Hotel - Front Desk Agent Job Openings in Columbia
Position: Front Desk AgentDepartment: Front Office/Guest ServicesReports to: General Manager and Director of OperationsPosition Summary: The Front Desk is responsible for maintaining organization and high levels of service at the front desk. He or she must have a working knowledge of all functions carried out in the Front Office area, including night audit, reservations, and front desk reception. The ideal candidate will be an outgoing individual with thorough capability for up-selling property services and attending to all guests needs. The key to excellent performance in this position is management of room rate and occupancy levels.Specific Duties: Maintain procedures for credit control and handling of financial transactions.
Maintain procedures for security of monies, guest security and emergency procedures.
Plan for and schedule manpower, equipment, and supply requirements for the Department and maintain accountability for the cost, utilization, and performance of associates and equipment.
Prepare and distribute to all department heads weekly a forecast of hotel occupancy, departure, and arrivals; change hotel status appropriately.
Forecast monthly occupancy and house count for the hotel.
Manage the Reservation function to maintain highest possible room occupancy and average daily room rate through suggestive selling by associates.
Maintain departmental communication through the effective use of staff meetings, logbooks and bulletin boards.
Increase level of guest satisfaction by delivery of an improved product through associate development, job engineering and quality image.
Assist guests with any special problems that may arise.
Position Description Front Desk cont.Assist in the Front Office, including telephone procedures, cashier and clerk duties, night audit and reservations. Ensures cleanliness of desk lobby areas through housekeeping.
Perform duties at the front desk, such as check-ins and checkouts during peak times and when training. Perform night audit on a per-need basis and train other staff in such duties.
Transfer approved Direct Bill accounts from Guest to City Ledger.
Inform housekeeping of necessary information relating to rooms forecast, occupancy, checkouts, etc.
Coordinate activities with related departments: Housekeeping, Food and Beverage, Sales and Maintenance.
Record and process all incident reports as needed.
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Lexington hospitality Employee Handbook.
Perform all other duties as assigned by management.
Job Specifications: Physical Demands: Requires ability to stand for long periods of time; walking to a significant degree. Requires ability to move fingers and hands easily and quickly. Must have ability to communicate both orally and in writing to guests and members of the front office staff. Requires ability to work flexible schedule to include weekends and holiday.Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes.Essential Skills: Requires familiarity with applicable front desk and housekeeping standards and procedures. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Telephone Services, and Guest Accounting/Night Audit. Must possess management/supervisory knowledge, skills, and ability to handle/resolve guest complaints. Requires ability to communicate positively with guests and co-workers and to professionally represent the property. Requires a high degree of social skills and ability to perform work under pressure.Educational/Vocational Preparation: Associate’s degree in Hotel/Restaurant management or business: however, ability gained through 2+ years previous front office experience/on-the-job training may substitute for degree. Previous supervisory experience is requiredJob Types: Full-time, Part-timePay: $9.00 - $12.00 per hourSchedule:8 hour shift Day shift Monday to Friday Night shift Weekends
Education:High school or equivalent (Preferred)
Experience:Hotel: 1 year (Required) Front Desk: 1 year (Required) Customer/Guest Service: 1 year (Required)
Shift Availability:Day Shift (Required) Night Shift (Required) Overnight Shift (Preferred)
Work Location:One location
Hours per week:30-39
COVID-19 Precaution(s):Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place
If you strong confindence you meet the requirement above, please register and sign in to Holiday Inn Columbia Downtown e-recruitment website with link as follow :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short-listed candidates will receive responses.
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