Job Detail

Front Desk Representative Job Openings by Four Points by Sheraton BostonNewton in Newton

Four Points by Sheraton BostonNewton Hiring 2020 - Four Points by Sheraton BostonNewton assign an opportunity to apply Front Desk Representative that will be placed in Newton.

Four Points by Sheraton BostonNewton Recruitment 2020

Detail of : Front Desk Representative Job Opening in Newton

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

SkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Degree in hotel management is a plus

Job Types: Full-time, Part-timePay: $14.00 to $15.00 /hourBenefits:401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off

Schedule:8 hour shift
Day shift
Monday to Friday
Night shift

Experience:Hotel Experience: 1 year (Preferred)
Customer Service: 1 year (Required)

Communication method(s) used:Email
In person


Benefit Conditions:Waiting period may apply
Only full-time employees eligible

Work Remotely:No

If your qualification is matched with the requirement above, please submit your online application directly through Four Points by Sheraton BostonNewton system at :

Notes :
  • All applications are appreciated and will be treated confidentially.
  • Only short listed candidates will be notified.

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