Front Desk Representative Job Openings by Four Points by Sheraton BostonNewton in Newton
30+ days ago
Four Points by Sheraton BostonNewton
Four Points by Sheraton BostonNewton Hiring 2020 - Four Points by Sheraton BostonNewton assign an opportunity to apply Front Desk Representative that will be placed in Newton.
Four Points by Sheraton BostonNewton Recruitment 2020
Detail of : Front Desk Representative Job Opening in Newton
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients’ complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
SkillsWork experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills Degree in hotel management is a plus
Job Types: Full-time, Part-timePay: $14.00 to $15.00 /hourBenefits:401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off
Schedule:8 hour shift Day shift Holidays Monday to Friday Night shift Weekends
Experience:Hotel Experience: 1 year (Preferred) Customer Service: 1 year (Required)
Communication method(s) used:Email Phone In person
Benefit Conditions:Waiting period may apply Only full-time employees eligible
If your qualification is matched with the requirement above, please submit your online application directly through Four Points by Sheraton BostonNewton system at :
All applications are appreciated and will be treated confidentially.
Only short listed candidates will be notified.
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