Front Desk Agent Job Openings by Country Inn & Suites in Tucson
30+ days ago
Country Inn & Suites
Country Inn & Suites Hiring 2020 - Country Inn & Suites assign an opportunity to apply Front Desk Agent that will be placed in Tucson.
Country Inn & Suites Jobs 2020
Detail of : Front Desk Agent Job Openings in Tucson
Perform light cleaning duties to maintain establishments, including hotels, in a clean and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.Essential Duties and Responsibilities: *Greet, register/check-in and assign suites to guest of the hotel. Verify identification and form of payment; submit credit cards for authorization. Make and issue appropriate suite key cards to guest. Give guests accurate directions to his/her suite. Assist guests with luggage/packages when necessary. Call guests within 30 minutes after check-in to see if the accommodations are satisfactory. Answer incoming phone calls; make and confirm guest reservations for the hotel. Perform Bucket check for registered guests. Post charges for Suite Shop items to the appropriate guest folio if guests are not paying cash. Record guest requests, complaints on the CARE Log. Ensure appropriate personnel are called to Make It Right of the guest(s). Call guests after 15 minutes of request to be sure the issue was taken care of. Contact appropriate department personnel for guest requests and suite repairs. Upon guest check-out, present guests with accurate charges on guest folio; make any changes as needed. Upon guest check-out, collect necessary payments. Sign for and record all incoming package deliveries from UPS and FedEx. Post banquet charges as requested by the Sales Mangers. Collect and post banquet cash deposits when needed. Assist in maintaining the cleanliness of the lobby and business center. Assist in keeping the Front Desk stations clean, organized and stocked with necessary items. Assist in keeping the guest water refrigerator and Suites Shop clean, organized and stocked. Report to Front Office Manager if any items are needed. Essential to be able to listen and understand information and ideas presented through spoken and written words and sentences. Essential to be able to verbally communicate information and ideas in a clear, respectful and professional manner. Essential to be able to perform simple mathematics and/or have the ability to use a calculator. Essential to be able to use a desk top computer; Essential to learn and understand the Brand and guest service reservations system. Essential to be able to solve minor guest issues or work issues without management assistance. Essential to take responsibility and maintain assigned shift bank. To make sure you have the appropriate amount at the start and end of your shift. Report to your immediate supervisor or Front Office Manager if there is a shortage. Must be able to make the appropriate cash drop at the end of your shift. Ensure required daily paperwork and checklists are completed and distributed. Adhere to punctuality, hygiene, and all policies and procedures according to the Employee Handbook. To perform any reasonable tasks and requests that may come from management.
Job Types: Full-time, Part-timePay: $12.00 - $14.00 per hourSchedule:8 Hour Shift Day shift Holidays Monday to Friday Night Shift Weekends
Experience:Front Desk: 1 year (Preferred) customer service: 1 year (Preferred)
Education:High school or equivalent (Preferred)
Work Location:One location
Communication method(s) used:Phone Email In person
Typical start time:12AM
Typical end time:11PM
If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only candidates that meet the above qualification will be shortlisted.
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