Job Detail

Customer Resolution Assistant Job Openings by IKEA in Baltimore

IKEA Vacancies 2020 - IKEA give away an opportunity to fill Customer Resolution Assistant that will be placed in Baltimore.

IKEA Job Vacancies 2020

Detail of : Customer Resolution Assistant Job Opening in Baltimore

1 year of call center, sales, or customer service experience preferred.
High School Diploma or equivalent.
You are self-reliant and motivated with proven ability to work as part of a team as well as independently. WHAT YOU'LL BE DOING DAY TO DAY •Resolve customer issues at expert level by collecting pertinent information, informing customers of options, and finding an acceptable resolution.
Resolve customer issues at expert level with urgency while balancing the needs of the customer with store and Customer Support Center operational procedures and costs.

Work with our Store partners, service providers and installation providers to satisfy customer issues and to ensure customer standards are met or exceeded.

Empower to solve customer complaints within level of expertise and authorization outlined in the Service Level Agreement.

Provide customers with a forum to express their concerns and react in a professional and empathetic manner.

Maintain accurate records of customer resolutions and follow through/negotiate credits and/or discounts based on Return policy/incident and coordinate the return of merchandise with the customer.

Performs other duties as assigned.

Create and support reporting within Customer Resolution

Contributes to an environment where the culture is a strong and living reality that embraces the diversity of co-workers and customers

TOGETHER AS A TEAM At it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :

Notes :
  • All application will kept strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

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