Detail of : Communications Specialist - Contact Center Job Opening in Kennesaw
POSITION PURPOSE Are you a passionate storyteller? Do you know how to bring a message to life and adapt the message to inspire, motivate, and engage? Do you have experience with written formal communications, presentations and video? The Communications Specialist is a great opportunity to show off your creativity and professionalism in an environment where communication is critical. This role will provide project planning, support and coordination for launching and maintaining a unit-wide employee communications program designed to educate and engage all contact center associates in the key success drivers of the contact center business. The position provides both communication and event planning support. MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES Develops, maintains and delivers comprehensive communications strategy plans for internal business partners and executes plans effectively.
Develops, writes, produces and edits various communications materials including correspondences, newsletters, brochures and articles. Publishes internal interviews and stories about company products, culture, business strategy, corporate social responsibility efforts, company initiatives and unit performance. Develops and maintains effective methods for distributing communication materials and information. Provides communication updates on the SharePoint site.
Proactively solicits editorial content and recognizes opportunities to communicate to associates. Uses sound editorial judgment to determine newsworthy content and ensures respective messaging is aligned with Corporate Communications and resonant with associates at all levels.
Plans internal and community events including rewards and recognition programs, incentive contests and community partnership events.
Develops a strong working knowledge of the contact center business, product lines, and operations. Partners with internal groups (including the other HD contact centers) to understand communication needs. Builds and maintains strong relationships with business partners and leaders and provides guidance on communication procedures and delivery.
Assists site leadership in the creation of presentation materials.
NATURE AND SCOPE This position typically reports to the Director Contact Center
No associates report to this role on a permanent basis, but requires the technical leadership of a project work team: may select team members and assess capabilities, provide technical training, provide information necessary to meet work, project or program objectives, evaluate program or project performance. ENVIRONMENTAL JOB REQUIREMENTS Environment: Located in a comfortable indoor area. Travel:
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
MINIMUM QUALIFICATIONS Must be eighteen years of age or older. Must be legally permitted to work in the United States. Additional Minimum Qualifications: Education Required: Years of Relevant Work Experience: 0 years Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Additional Qualifications: Preferred Qualifications: Demonstrated experience with multiple communications platforms including web communications, email, print, digital signage, and video production.
Competence with APA style guide and proficiency with English Language grammar and structure.
Proficiency with software applications for presentation, graphic design and video editing.
Knowledge, Skills, Abilities and Competencies: Superior written and verbal communication, proofreading and editorial skills. Proven writing proficiency, including excellent grammar and
For more detail information, please refer official source from The Home Depot on following link below :
All applications are appreciated and will be treated confidentially.
Only qualified, short-listed applicants will be invited for furthers process.
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