Job Detail

Customer Service Support Rep, Temporary Job Openings by Pearson in Little Rock

Pearson Jobs 2021 - Pearson give a chance to fill Customer Service Support Rep Temporary that will be placed in Little Rock.

Pearson Job Vacancies 2021

Detail of : Customer Service Support Rep Temporary Job Openings in Little Rock

Description has one defining goal: to help people progress in their lives through learning. We champion innovation and we invest in models for education that deliver on our promise for effective, accessible, and personal learning from early literacy, college, and career readiness to professional education, through data-informed instruction and inventive applications for mobile and digital learning. , the world's leading learning company, has global reach and market-leading businesses in education, business, and consumer publishing and is listed on the London and New York stock exchanges (UK: PSON; NYSE: PSO). For more information, visit is an Equal Opportunity Employer M/F/V/D, and a member of E-Verify. Position Summary: is seeking motivated individuals to join the Clinical Support team/Level 2. The primary role of this position will be to provide support to customers via phone and email. Additional duties may also include project work, advanced technical troubleshooting, research, and analysis. Flexible schedules are available between 7 AM and 7 PM at a rate of $20 hourly. We offer on-site job training that will supply you with all of the information required to be successful. Are you a motivated employee who catches on quickly? You might be exactly what we need. Responsibilities Provide phone, email, and chat support for customer-facing web and client-server applications. Adhere to established quality standards.
Interface with development, quality assurance, business units, and sales groups to troubleshoot issues and ensure complete and expedient resolution of issues.
Off phone duties include monitoring the ticket queue for open service requests and making required callbacks to assigned customer tickets.
Advanced troubleshooting projects will be available for qualified candidates.
Document and resolve cases in SalesForce ticketing system
Follow up with customers to provide resolution to the situation
Escalate cases as necessary for further assistance from Development

is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply. Qualifications Excellent troubleshooting, problem-solving, and communication skills are required.
Ability to deal tactfully and effectively with customers, and provide consistently great customer service.
Ability to work independently and demonstrate sound judgment within established policies and guidelines is required.
Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred.
Previous experience supporting mobile platforms such as iOS and Chrome OS preferred.
Familiarity in working with Microsoft Office. Excel in particular
Must be able to sit for long periods of time
High school graduate or equivalent
One-year of Customer Support experience required, preferably in a call center environment
Strong PC and key entry experience
Attention to detail
Must be able to work remotely
Must have a designated work area with limited noise and distraction

Please note that this is temporary employment. Locations are in *San Antonio (TX) and Iowa City (IA) preferred . This is a remote position with an opportunity to work in the office at a later date. Primary Location : US-RE-Remote Work Locations : US-Remote Remote Job : Customer Service Organization : Assessments Clinical Employee Status : Fixed Term Job Type : Standard Job Level : Entry Level Shift : Day Job Travel : No Job Posting : Apr 1, 2021 Job Unposting : Ongoing Schedule: : Full-time Temporary Req ID: 2103977

If your qualification is matched with the requirement above, please submit your online application directly through Pearson system at :

Notes :
  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only short-listed candidates will be contacted.

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