Detail of : Social Media Specialist - Contact Center Job Openings in Doral
Company Overview: A vibrant company culture founded on the pillars of family, gratitude, and service. A portfolio of international brands dedicated to innovation in the personal beauty industry. A diverse team of talented professionals, united in their vision of achievement and growth. Welcome to Alcora. Built upon the foundation of four brands united in purpose—L’EUDINE Global, MONAT, Project Beauty and B&R Products, Inc.—Alcora is perfectly positioned to lead the beauty and wellness industries in Latin America, North America, and beyond for decades to come. With its headquarters and manufacturing facilities located in the spectacular city of Miami, Alcora boasts an energetic, exciting corporate culture and a family of passionate professionals who thrive on the pursuit of excellence. Job Summary:
The social media support representative needs to be able to communicate with market partners and customers online through different buying stages. They're the "traffic director," and need to be able to understand where their followers' question or comment is coming from, address it appropriately, and provide a course of action for resolution. In order to do that, they must be intimately familiar with MONAT’s brand, products, and services so they can do quick, surface-level troubleshooting. You’re literally the voice of the brand and a strong relationship between our market partners and customers starts with you.
Responsibilities: Address incoming requests from customers on various social media platforms (Facebook, Instagram, and more,) as well as via email or phone when neccesary.
Troubleshoot, diagnose and resolve customer issues online
Follow up with customers; maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalate unresolved problems when necessary.
Responds to requests for assistance.
Tracks call-related information for auditing and reporting purposes
Report any front or back end facing challenge that interrupts Contact Center operations.
Represent the MONAT brand, maintaining a professional, competent, and positive demeanor at all times.
Qualifications: Customer Service—Excellent personality and style; exceptional understanding of customer service principles and practices.
Written and Verbal Communication Skills-Conveys written information clearly and effectively through both formal and informal documents. Conveys information orally, in such a way that the recipient(s) comprehends the message.
Excellent Time Management and Organizational SkillsRequired to handle multiple high priority tasks simultaneously.
Highly resourceful team-player, with the ability to also be extremely effective independently.
Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response.
Forward looking thinker, who actively seeks opportunities and proposes solutions.
Ability to work in a
For further information, please refer official source from Alcora Corporation Career Center on following link below. If you meet the requirement and are interested in building a future career with Alcora Corporation, please register yourself at :
All application will kept strictly confidential.
Only candidates that meet the above qualification will be shortlisted.
If you are not interested in Social Media Specialist - Contact Center Doral December 2020 Alcora Corporation above, you can try to find your job by read related jobs from another company in Doral below.
Apply This Job
Please submit your application via the link below:
Do not forget to like our fanpage to get the latest job information
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on jobs-chicago.net, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.