Guest Service Representative Job Openings by Hampton Inn and Suites by Hilton in Oklahoma City
27 days ago
Hampton Inn and Suites by Hilton
Hampton Inn and Suites by Hilton Recruitment 2021 - Hampton Inn and Suites by Hilton call the candidates to apply Guest Service Representative that will be placed in Oklahoma City.
Hampton Inn and Suites by Hilton Recruitment 2021
Detail of : Guest Service Representative Job Openings in Oklahoma City
Guest Service Representative/ Shuttle Driver Guest Service Representative/ Shuttle Driver WE ARE LOOKING FOR FUTURE HILTON TEAM MEMBERS THAT WANT A CAREER IN HOSPITALITY. WE WILL TRAIN IF CANDIDATE PROJECTS HAMPTONALITY.This is a multiple shift position. We need someone that is flexible with scheduling, a faster learner with logical problem solving skills and a willingness to spread Hospitality. We are seeking people who are specifically looking for hospitality career minded individuals. Additional Team Members are expected to perform shuttle driver duties.NOTE: Resumes that do not match the application qualification questions will be rejected.This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and team members in a "Welcome Home" manner. Guest Service Representative oversees the guest registration and check-out process, as well as, property On-duty managers in the absence of the management team. It is expected that all team members promotes hotel services and amenities and provides helpful information and EXCEPTIONAL Service to everyone.Must Have Flexible schedule and work a variety of Shifts. Includes Weekdays Weekends and Holidays. There are no set schedules. Additional we work closely with our sister properties Hampton Inn & Suites Oklahoma City Airport and Hampton Inn Mustang, so team members will occasional cover shift at those locations. All Guest Service Representatives must have a Professional Attitude, Appearance, Behavior and Communication Skill set that is expected of a person in the Hospitality Industry..RESPONSIBILITIES: Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and meet their needs Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Accommodate room changes expediently Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance Acquaint guests with city attractions, community events and nearby areas of interest. Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information Responsible for proper key control and other security measures Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Properly handle lost and found items Must provide shuttle service to guest in the absence of the shuttle driver Report accidents, injuries, and any unsafe conditions to Management and Maintenance Report all maintenance issues for guest satisfaction. Will be required to perform light maintenance Will be required to work in other departments outside the Front Desk Report to work wearing the required uniform and meeting professional grooming standards. Maintain confidentiality of all guests and hotel information Provide Airport Shuttle Service to guests and courtesy shuttle service when possible Perform other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES: Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people-person" who thrives on public contact Ability to deal with guests when they are angry or upset Professional appearance and mannerism Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems Previous cashier experience/ Basic accounting skills Ability to work quickly and thoroughly when under pressure. Knowledge of hotel facilities and features Ability to attend to more than one task at a time Ability to maintain excellent attendance and punctuality Knowledge of Oklahoma, Oklahoma City and surrounding communities
EXPERIENCE: Front Desk Experience with Hilton, Hampton Inn & Home2 Suites Brands preferred Hotel branded Guest Service experience Experience with Hilton PMS OnQ System preferred Experience with any hotel property management systems
PHYSICAL DEMANDS: Must be able to stand for long periods of time. Must be able to lift up to 50lbs without assistance General office environment with limited physical activity
LICENSE/ CERTIFICATION: Must possess a valid Oklahoma Drivers license with a good driving record Will be required to obtain a CPR First Aid Certification
Related keywords: customer service, hotel, hotel front deskJob Types: Full-time, Part-timePay: $7.25 - $12.00 per hourBenefits:Employee discount
Schedule:8 hour shift Day shift Holidays Monday to Friday Night shift On call Weekends
Application Question(s):If you have no hotel experience, Why are interested in hospitality as a career?
Education:High school or equivalent (Preferred)
Experience:Hilton Front Desk: 1 year (Preferred) Any Hotel Front Desk: 1 year (Preferred) OnQ Property Management System: 1 year (Preferred)
COVID-19 Precaution(s):Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place
For more detail information about the program, please refer official source from Hampton Inn and Suites by Hilton on following link below. If you meet these requirements, please register yourself at :
All applications will be treated confidentially.
Only short-listed candidates will be contacted.
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