Front Desk Agent Job Openings by EVEN Hotel Denver Tech Center in Englewood
26 days ago
EVEN Hotel Denver Tech Center
EVEN Hotel Denver Tech Center Hiring 2020 - EVEN Hotel Denver Tech Center present an opportunity to fill Front Desk Agent that will be placed in Englewood.
EVEN Hotel Denver Tech Center Job Vacancies 2020
Detail of : Front Desk Agent Job Openings in Englewood
What’s the job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day:· Be the warm welcome that kicks off a memorable guest experience· Acknowledge Rewards Club members and returning guests, in person or on the phone· Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay· Handle cash and credit transactions· Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes· Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns· Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary· Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed· Take pride in your appearance and place as a brand ambassador· Always know what events and activities are on the day’s schedule· Jump into other ad-hoc duties when your colleagues need your helpWhat we need from you· Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to· Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories· Fluency in the local language - extra language skills would be great, but not essential· Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers· Flexibility - night, weekend and holiday shifts are all part of the job· You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential· Experience - ideally, you’ll have spent at least one year in a front desk or guest service position· Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneelingHow do I deliver this?We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.· True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests· True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay· True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs· True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring mannerJob Types: Full-time, Part-timePay: $13.00 - $15.00 per hourSchedule:8 hour shift Day shift Holidays Monday to Friday Night shift Overtime Weekends
Experience:customer service: 2 years (Required) hotel front desk: 1 year (Required) hotel: 1 year (Required) hospitality: 2 years (Preferred)
Education:High school or equivalent (Required)
Work authorization:United States (Required)
Communication method(s) used:Email Phone Chat In person
This Job Is:A job for which military experienced candidates are encouraged to apply Open to applicants under 18 years old, provided it is legally allowed for the job and location Open to applicants who do not have a high school diploma/GED A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks) A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education A job for which all ages, including older job seekers, are encouraged to
If you strong confindence you meet the requirement above, please register and sign in to EVEN Hotel Denver Tech Center e-recruitment website with link as follow :
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Only short-listed candidates will be contacted.
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