Detail of : Guest Experience Specialist Job Opening in Akron
Position Summary: The GES is responsible for measuring the level of customer service that is provided to our guests while in our stores. The GES will complete targeted shops within their assigned geography.Responsibilities: Visit each assigned store once to twice a week at different times of the day and on different days of the week. Evaluate the store on the Customer Service that is being provided and complete an online survey for each store visited Complete 45 to 60 shops a week depending on geography of assigned area Shop various locations within the assigned state or states ( 3-8 minutes per visit ) Remain anonymous throughout every visit Take care of and be responsible for all assigned company equipment Managing one's time thru a mobile deviceRequirements Possess effective written and verbal communication skills. Must have attention to detail. Flexible availability. Must be available to complete a minimum of 55-60 assignments per week. Must be punctual, maintain a high level of integrity, and be inconspicuous in demeanor. Able to meet deadlinesJob Type: Full-timePay: $16.00 per hourBenefits:401(k) 401(k) Matching Dental Insurance Disability Insurance Employee Discount Flexible Schedule Health Insurance Life Insurance Paid Time Off Referral Program Retirement Plan Tuition Reimbursement Vision Insurance
Schedule:8 Hour Shift Day shift Holidays Monday to Friday Night Shift Weekends
Experience:customer service/retail management: 3 years (Preferred)
Location:Akron, OH 44312 (Required)
License:Driver's License (Required)
Work authorization:United States (Required)
Required travel:100% (Required)
This Company Describes Its Culture as:Detail-oriented -- quality and precision-focused Innovative -- innovative and risk-taking Aggressive -- competitive and growth-oriented Outcome-oriented -- results-focused with strong performance culture Stable -- traditional, stable, strong processes People-oriented -- supportive and fairness-focused Team-oriented -- cooperative and collaborative
This Job Is:A job for which military experienced candidates are encouraged to apply A “Fair Chance” job (you or the employer follow Fair Chance hiring practices when performing background checks) Open to applicants who do not have a college diploma
Benefit Conditions:Waiting period may apply
Should you are interested and qualified, please apply in confidence by filling online application form at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only candidates that meet the above qualification will be shortlisted.
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