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Branch Representative Job Openings by Oregon Community Credit Union in Wilsonville

Oregon Community Credit Union Jobs 2020 - Oregon Community Credit Union is seeking a new employee to fill Branch Representative that will be placed in Wilsonville.

Oregon Community Credit Union Job Vacancies 2020

Detail of : Branch Representative Job Opening in Wilsonville

OCCU is looking for Branch Representatives to join our high performing team at our Wilsonville Branch. If you have matching experience and want to work for a dynamic credit union consider applying today! The Branch Representative is often the first contact a member has with OCCU. The impression created must be one that delivers a message of professionalism, competence and trust. This requires the ability to repeatedly project a warm, caring persona showing understanding, compassion and sincerity. This position is key in building long-term relationships with members by determining needs and appropriately matching services that fit the members’ current financial conditions as well as proactively looking for ways to maintain or improve their future financial condition. Branch Representatives are responsible for providing guidance to members, opening accounts, processing and funding loan applications and cross-selling other Credit Union products and services. Understanding each product and effectively communicating the benefits is key to building strong, trusted relationships with members. The Representative displays competency with complex and elevated member situations and can effectively problem solve. Full time Branch Representatives work about 40 hours per week between Monday and Saturday. OCCU offers additional compensation for bilingual Spanish speaking employees in the Branch Representative position. Those who meet the criteria receive $1.00 per hour paid in addition to their regular wage, and $1.50 per overtime hour paid. To be eligible, an employee must pass a standardized language test, assist Spanish speaking members and be added to a designated call list to assist members at any branch or remotely. As a not-for-profit financial institution, we strive to provide remarkable value and unparalleled personal guidance with every interaction. We focus on member service, community involvement and providing value to our members with every decision we make. In exchange for high levels of work performance, dedication and innovative thinking, we are committed to providing our employees with a challenging, fun, open and engaging work environment that motivates them to stay with us over the long haul. Benefits include a robust 401(k) program with employer match after 6 months; medical, vision and dental coverage that starts the month after hire; life insurance and much more. Location: Wilsonville, OR Beginning Salary Range: $17.50$18.50 per hour, eligible for commission Job Responsibilities: Responsible for exceptional member service including greeting members promptly, personalizing member interactions and making accurate recommendations to internal service providers. Demonstrate ownership of resolution, a sense of urgency and a professional demeanor.
Act as a trusted advisor in all interactions with membership. Clarify member request by asking questions to understand the members' expectations, concerns and needs in order to recommend and fulfill the appropriate products, services and actions. Establish and develop ongoing member relationships through multiple channels.
Understand OCCU’s personal and business products and services. Provide members and potential members with accurate and precise information about all Credit Union products and services.
Seek information to understand member situations, needs and potential benefits. Personalize approach to product or service recommendations, demonstrate benefits unique to the member, leverage supportive factors, overcome barriers and address the needs of each situation.
Actively contribute to branch and Credit Union goals. Meet or exceed individual service and sales goals, using effective techniques that result in a positive member experience.
Evaluate and accurately process member requests. Review credit bureau reports, prepare account/loan documentation in alignment with procedures, explain all disclosures and documentation accurately to the member and follow-up with members as appropriate.
Receive, process and post member financial transactions, including deposits, withdrawals, transfers and loan payments in an accurate and efficient manner in the branch or on the telephone. Maintain accurate records of all transactions. Balance cash drawer, vault and cash dispensers, when necessary.
Adhere to OCCU’s privacy policy and appropriately verify members and accounts according to Credit Union expectations. Maintain member account information on Credit Union computer systems and ensure that appropriate and accurate records are maintained. Preserve confidentiality and integrity in all interactions.
Stay current on products, procedure and other pertinent changes. Attend and complete training that enhances one’s ability to perform the job.
Complete work independently in a multi-task environment and as a part of a team.
Keep track of one’s schedule and attend work and meetings as scheduled and on time.
Must follow all BSA regulations, including completing CTR reports when applicable, reporting suspicious activity via SAR when applicable and completing annual training.
Must maintain licensing and relevant updates with the NMLS Safe Act website including address changes, name changes, and other relevant personal information changes required by NMLS. Annually renew licensing in the timeline allotted by NMLS.
Perform other duties as assigned.

Core Competencies: Active learning – Seek and leverage opportunities to gain new skills, knowledge and experiences; quickly assimilate and apply new information and skills to enhance sales results. Key actions include seeking learning opportunities, assimilating information quickly, welcoming feedback and applying knowledge, skills, or experiences.
Sales and service engagement – Gain prospect or member commitment to a product, service, or idea by using effective influence strategies. Key actions include clarifying the member’s situation, empathizing with members, sharing own perspective to build trust, demonstrating capability, tailoring influence strategy and confirming member’s commitment.
Decision making – Identify and understand problems and opportunities by gathering, analyzing and interpreting quantitative and qualitative information; choose the best course of action by establishing clear decision criteria, generate and evaluate alternatives and make timely decisions; take action that is consistent with available facts and constraints and optimizes probable consequences. Key actions include identifying problems and opportunities, gathering information, interpreting information, generating alternatives, evaluating alternatives and risks, choosing an effective option, committing to action and considering others’ perspectives.
Managing work – Effectively manage one’s time and resources to ensure that work is completed efficiently. Key actions include prioritizing, making preparations, scheduling, leveraging resources and staying focused.
Driving for results – Set high goals for personal accomplishment; use measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement. Key actions include targeting opportunities, establishing stretch goals, achieving goals and staying focused.
Adaptability – Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. Key actions include understanding changes, approaching change with a positive mind-set and adjusting behavior.

Experience: Three years of similar or related experience. Education: Equivalent to a high school education. Physical Demands and Work Requirements: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; and to talk and hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or

For more detail information about the program, please refer official source from Oregon Community Credit Union on following link below. If you meet these requirements, please register yourself at :

Notes :
  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only qualified, short-listed applicants will be invited for furthers process.

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