Front Desk Supervisor Job Openings by Crowne Plaza Orlando Lake Buena Vista in Orlando
11 days ago
Crowne Plaza Orlando Lake Buena Vista
Crowne Plaza Orlando Lake Buena Vista Vacancies 2020 - Crowne Plaza Orlando Lake Buena Vista require the best people to apply Front Desk Supervisor that will be placed in Orlando.
Crowne Plaza Orlando Lake Buena Vista Job Vacancies 2020
Detail of : Front Desk Supervisor Job Openings in Orlando
Provide timely and professional check-in/check-out services in accordance with established scripting and standards.DUTIES AND RESPONSIBILITIES: Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier or other reports, preparing deposit, and counting/securing assigned bank. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guest and ensuring the security of keys. Promote hotel services, facilities and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Complete opening and closing shift duties, and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc.)
Qualifications and Requirements: High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience.Some college preferred.2 years' experience hospitality industry, a must.IHG previous experience, a plus.Opera PMS system experience, a plus.Must speak clearly, read and write English. Other languages preferred.Flexible schedule availability.This job requires ability to perform the following:Frequently standing up behind the desk and front office areas Carrying or lifting items weighing up to 50 pounds Handling objects, products and computer equipment Use a keyboard to operate various property management and reservations systems, etc.
Other:Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating and training abilities are often used. May be required to work nights, weekends, and/or holidays.
Job Type: Full-timePay: $14.00 per hourBenefits:Dental insurance Employee discount Health insurance Life insurance Paid time off Referral program Vision insurance
Schedule:8 hour shift Holidays Monday to Friday Weekends
Experience:Hotel Front Desk Department: 2 years (Required) Opera PMS system: 1 year (Preferred) IHG brand: 1 year (Preferred)
Work Location:One location
Benefit Conditions:Waiting period may apply Only full-time employees eligible
COVID-19 Precaution(s):Personal protective equipment provided or required Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place
Should you are interested and qualified, please apply in confidence by filling online application form at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only candidates that meet the above qualification will be shortlisted.
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