Job Detail

Customer Care Rep I Job Openings by South State Bank in Winter Haven

South State Bank Careers 2021 - South State Bank provide a chance to fill Customer Care Rep I that will be placed in Winter Haven.

South State Bank Recruitment 2021

Detail of : Customer Care Rep I Job Openings in Winter Haven

SUMMARY/OBJECTIVES: Provide superior customer service to external and internal customers by delivering a seamless experience to the customer regardless of the product, application or service need. Must build and maintain rapport with the customer by quickly earning trust and establishing themselves as subject matter experts. The CCR is able to identify the customer’s problem, effectively communicate the resolution and use judgment to escalate issues and report trends to management as needed. Actively seeks to retain customer relationships. Ensures compliance with Code of Business Conduct and Ethics and other operating procedures while still maintaining the essential customer experience. ESSENTIAL FUNCTIONS: Identify and resolve customer inquiries using active listening, critical thinking and probing skills for first call resolution.
Answers inbound phone inquiries timely, accurately and professionally with a personalized rewarding experience for the customer.
Able to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer’s Online Banking profile, and assist customer with self-service password tool. Assist customers with debit card support to include inquiries, research, blocking, reissuing/reordering cards, and Reg-E disputes.
Process customers inquiries accurately and efficiently to build customer confidence and trust, based on established policies and procedures.
Promote our virtual branch solutions to our customers by ensuring we met or exceeded their expectations.
Meet or exceed the CCR quality and productivity goals assigned by management.
Ensure the security of customer information and assist with minimizing bank loss by performing customer authentication on each call received.
Use all available systems and resources to review and interpret customer information
Maintain a working knowledge of PC skills including the ability to troubleshoot common problems and navigate the internet, intranet and between multiple systems
Provide support by performing additional duties and tasks as needed or assigned.
Maintain a positive and professional demeanor with customers at all times regardless of the circumstances, or stress level of the call center.
Keep customers aware of changes in bank services, practices and other factors affecting their account relationship.
Follow established processes and guidelines in daily activities to do what is right for the customer and the bank, adhering to all company and department policies.
Successfully complete additional skills training as required/requested.

The duties and responsibilities listed above may be revised at any time within the sole discretion of without advance notice to or the consent of the employee. OTHER POSITIONS: reserves the exclusive right to transfer an employee, without their consent or advance notice, from their current position to any other position within the same branch or a different branch.

TRAINING REQUIREMENTS/CLASSES: Successfully complete Customer Care New Hire Training
Annual Regulatory Compliance Training
Additional Training: Basic Banking, Active Listening, Written Communications Suite, Verbal Communications Suite, Telephone Etiquette, Essentials of Workplace Conduct, Handling Conflict in the Workplace, Team Building, Quality Customer Service Matters and Understanding Bank Products.
Recurring technical training as required

PERSONAL QUALITIES: Must be enthusiastic and highly motivated with a strong work ethic and intense focus on results
Ability to work with confidential information, both internally and externally, in a professional manner
Ability to have flexible hours when necessary
Receptive to coaching and feedback
Demonstrate the desire to meet/exceed goals and solve problems while working in a fast-paced environment
Additional qualities listed below in Behaviors and Motivations

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Should you are interested and qualified, please apply in confidence by filling online application form at :

Notes :
  • All application will kept strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

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