Job Detail

Lead, Call Center Job Openings by Molina Healthcare in Columbus

Molina Healthcare Careers 2021 - Molina Healthcare is seeking the best people to apply Lead, Call Center that will be placed in Columbus.

Molina Healthcare Recruitment 2021

Detail of : Lead, Call Center Job Openings in Columbus

Job Description
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers.
Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions.
Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Knowledge/Skills/Abilities
Responsible for owning, handling and resolving complex issues.

Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Work with coworkers, management, and other departments to help coordinate problem solving in an effective and timely manner.
Provide technical expertise to co-workers and handles elevated calls
Provide exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public
Assists agents with questions and escalated calls. Recognizes trends and patterns in call types and engages leadership with suggested solutions.
Accurately documents all calls.
Achieves individual performance goals as it relates to call center objectives.
Assists with training needs of employees as needed.
Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.

Job Qualifications
Required Education
Associate's Degree or equivalent combination of education and experience
Required Experience
5-7 years
Preferred Education
Bachelor's Degree or equivalent combination of education and experience
Preferred Experience
7-9 years
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
offers a competitive benefits and compensation package. is an Equal Opportunity Employer (EOE) M/F/D/V.

If you strong confindence you meet the requirement above, please register and sign in to Molina Healthcare e-recruitment website with link as follow :

Notes :
  • All application will kept strictly confidential.
  • Only shortlisted candidate will be proceed on the next step.

If you are not interested in Lead, Call Center Columbus June 2021 Molina Healthcare above, you can try to find your job by read related jobs from another company in Columbus below.

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