Job Detail

Customer Care Representative Job Openings by GLIDEWELL LABORATORIES in Irvine

GLIDEWELL LABORATORIES Hiring 2021 - GLIDEWELL LABORATORIES give an opportunity to apply Customer Care Representative that will be placed in Irvine.


Detail of : Customer Care Representative Job Openings in Irvine

Glidewell Laboratories, the global leader in dental technology, has been the employer of choice for innovative, talented, and career-minded individuals since 1970. Our beautiful campuses are centrally located in Irvine & Newport Beach, CA. Glidewell strives to provide a family-friendly and employee-friendly work environment with frequent employee appreciation events, friendly corporate culture, competitive salary, and achievable growth opportunities.In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!Participates and completes Glidewell’s customer service training program in order to be equipped with the proper tools, phone etiquette techniques, and product knowledge to successfully fulfill a customer service role at the Company.Essential Functions: Acts as single point of contact for Dentists and Laboratory Customers to ensure delivery of the ultimate customer service experience.
Establishes, develops, and maintains strong and effective relationships with Customers by providing consistently high levels of service; responds in a timely and thorough manner to exceed customer expectations.
Listens actively to customer needs and concerns while demonstrating empathy; determines best course of action to resolve issue to Customers’ satisfaction.
Clarifies Customer requirements by asking, probing, and confirming understanding of requirements or problems.
Exercises discretion and judgment in determining and implementing appropriate actions to resolve complex customer issues and achieve first contact resolution.
Fully investigates customer complaints and follows up with Customer and Department in a timely manner on resolution.
Informs and educates Customers about relevant products and services; presents Customers with viable options to meet needs and requirements; works to anticipate future needs.
Builds customer loyalty through timely and effective calls and communication.
Coordinates and interacts effectively with other departments including but not limited to Production Departments, Department Call Centers, Marketing, Lab Operations, and Customer Service to ensure high level of customer service and timely expedition of customer requests.
Utilizes customer account management software and tools (e.g., GO Module) to monitor new, current, and past accounts; implements Customer Care procedures and protocols as appropriate.
Appropriately communicates verbally and in writing regarding information related to customer complaints, concerns, and feedback.
Maintains and updates customer account information and retention progress accurately and consistently utilizing company software and tools.
Identifies root cause of customer dissatisfaction and provides feedback and other best practice recommendations on potential process changes to improve customer experience.
Notifies Customer Care Manager of identified issues that consistently reoccur for a single Customer or that impact multiple Customers; makes recommendations on appropriate resolution.
Makes and receives phone calls to promote Glidewell products and services.

Actively participates in weekly professional development such as but not limited to product training, customer service training, and communication workshops.
Relies on extensive knowledge and experience to make decisions and accomplish company-wide goals.
Maintains a solid working knowledge of Glidewell products and services offered.
Applies creative and innovative approaches towards accomplishing Customer Care objectives.

Education and Experience: High School Diploma or equivalent.
Minimum of three (3) years of ACD experience or minimum of five (5) years of Customer Service experience or minimum three (3) years of dental background (RDA, DA, CDT).

Communication Skills: Must possess proficient English skills, both written and verbal.

Job Type: Full-timePay: $20.00 per hourBenefits:401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Schedule:Day shift
Monday to Friday

Experience:Call Center: 3 years (Preferred)

Work Location:One location

Work Remotely:No

If your qualification is matched with the requirement above, please submit your online application directly through GLIDEWELL LABORATORIES system at :

Notes :
  • All application will kept strictly confidential.
  • Only qualified, short-listed applicants will be invited for furthers process.

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