Detail of : Customer Experience Associate Job Opening in New York
Let's get to know each other
At Care/of, we help people remove obstacles to living a healthy life by delivering personalized, science-backed vitamins and protein straight to their door in convenient daily packs. As a fast-growing, venture-backed wellness startup, our technology makes it easy (and even fun) for people to get a custom vitamin and protein recommendation based on their diet and health goals — goodbye, guesswork. We aim to help people feel empowered to make the right choices for their health by being transparent about the research behind our recommendations and thoughtful about the quality of our products.
Care/of launched in 2016 and is headquartered in New York City. To date, Care/of has raised over $42M from top investors including Goldman Sachs Investment Partners, Goodwater Capital, Tusk Ventures, RRE Capital, and Juxtapose.
What you'll do:
As a Customer Experience Associate, you're the voice of Care/of and have a direct relationship with our customers, often helping customers resolve inquiries and issues through warm and kind interactions. You'll be interacting with customers through text, email, calls, and chat. You will learn and maintain expert-level knowledge of our products and systems, while being curious and aware of new initiatives within the industry.
Act in accordance with regulations around recommending vitamins and supplements in relation to health concerns
Record and relay customer feedback and insights to internal teams including tech, marketing, design, and product to allow for continual improvement of the customer experience
Who you are:
You are someone with superior written and oral communication skills, have strong people skills and interact with empathy, personality, humor, warmth, and kindness. You're able to work with a wide range of personalities. No prior experience in customer service is required, just a general sense of curiosity and desire to solve problems!
A 'no task is too small' attitude and the endurance to consistently deliver amazing customer experiences
Passionate about wellness and moved by the idea that you can help people live healthier lives
Excited to work with a fun-loving, spirited group of bright people
Interested in either full-time or part-time work
Note: Part-time role can vary between 15 and 25 hours/week, depending on business needs and your availability. Full-time role is 40 hours/week. Please specify which time commitment you'd prefer in the application. Cover letters encouraged, please note what makes you perfect for this role with the qualifications you have.
Competitive $18/hr starting rate with 4 compensation reviews and increases per year, based upon performance and contributions
Flexible work schedule, including work from home for those days when you'd rather work in your PJs.
Note: This role is NYC-based, but our team is working remotely for the foreseeable future. Once we return to office you will be expected to be in our Tribeca office for meetings and trainings.
Free vitamins and proteins
Guided meditation sessions to take a little stress out of your day.
Working with an amazing, fun-loving, spirited group of people.
Our commitment to you:
At Care/of, we're committed to building the best team we can. This means we hire for potential and support every team member through each step of their career development. We strive to build a safe and inclusive place for our team to think differently and push the status quo, because we believe that building a diverse team allows us to do our best work — and have a little fun too.
Care/of does not discriminate and will not make any hiring decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran
If you strong confindence you meet the requirement above, please register and sign in to Care/of e-recruitment website with link as follow :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short listed candidates will be notified.
If you are not interested in Customer Experience Associate New York October 2020 Care/of above, you can try to find your job by read related jobs from another company in New York below.
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