Job Detail

Front Desk Agent - All Shifts Job Openings by Candlewood Suites Nashville MetroCenter Hotel in Nashville

Candlewood Suites Nashville MetroCenter Hotel Jobs 2020 - Candlewood Suites Nashville MetroCenter Hotel call the candidates to fill Front Desk Agent - All Shifts that will be placed in Nashville.

Candlewood Suites Nashville MetroCenter Hotel Jobs 2020

Detail of : Front Desk Agent - All Shifts Job Openings in Nashville

Are you a Customer Service Expert? Do you have excellent teamwork skills? Are you looking to join a team where you can be developed into a manager? If you answered yes, we are the hotel for you!Hotel experience is required along with a professional attitude. 24-40hrs a week starting out with possible expanded hours in the future. 1st shift 7a-3p, 2nd shift 3p-11p, night audit 11p-7a.Job purpose:The front desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience- a Front Desk Agent will check in and out guests efficiently, and make sure they have all they need for a great stay.Duties and Responsibilities:Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.
Check guests in, issue room keys, provide information on hotel services and room location.
Ensure required identification is taken from guests at check-in in line with local legislative requirements.
Answer phones in a prompt and courteous manner.
Record all guest preferences in the Opera PMS system.
Accurately process all cash and credit card transactions using established procedures.
Take action to solve guest complaints using appropriate service recovery guidelines.
Follow established hotel safety protocols and procedures at all times.
Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the Manager on duty.
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
Ensuring that guests special request are noted and fulfill

This job requires ability to perform the following:Frequently standing up behind desk and front office areas.
Carrying and lifting items weighing up to 50 pounds.
Basic computer skills to operate various property management and reservations systems.
Basic math skills are used frequently when handling cash and credit.
Problem solving, reasoning, motivating and training abilities are often used.
Have the ability to work a flexible schedule including nights, weekends, and holidays if needed.
Analyzing daily reports to ensure hotel daily task and operations are moving smoothly.

Job Types: Full-time, Part-timePay: $10.00 - $13.00 per hourSchedule:8 hour shift
Night shift

Experience:Hotel Experience: 1 year (Preferred)

Should you meet the qualifications required, please register and apply to Candlewood Suites Nashville MetroCenter Hotel website with link as follow :

Notes :
  • Application will be treated strictly confidential .
  • Only shortlisted candidate will be proceed on the next step.

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