Job Detail

Dispatcher Job Openings by ACS Security in Los Angeles

ACS Security Jobs 2020 - ACS Security call a new worker to apply Dispatcher that will be placed in Los Angeles.

ACS Security Jobs 2020

Detail of : Dispatcher Job Opening in Los Angeles

As ACS Security is an essential business that protects people and property, we must continue to hire to protect our customers.ACS Security has become Los Angeles's largest residential security company with a longstanding track record of success. We are seeking driven, responsible full-time Emergency/Non-Emergency Operators within our Central Station to support a growing security demand in areas of West Los Angeles and San Fernando Valley.Join a team that is growing and stable with immediate starts available! https://www.acssecurity.com/about-us/careers/As emergency signals are sent to the central station monitoring center, the central station operators respond to the alarm activity, review the nature of the emergency, and resolve technical customer related issues for our clients. The operators answer customer calls and follow up regarding customer needs with responsibility to:Respond, Monitor, and dispatch to premises to prevent and or resolve theft, violence, and maintain general security of assigned post
Resolve issues for clients via phone, in person, or electronically, including tracking and follow ups
Troubleshoot systems problems with customers to restore operation to the customer’s satisfaction
Maintain professional communication with clients and patrons
Respond to emergency calls including alarm activation, medical, fire and property damage
Respond to reasonable non-emergency requests and security related requests while remaining alert and vigilant while on calls
Monitor accounts for all open/close signals and call if not armed/disarmed at specified times
Request emergency personnel for high risk situations such as law enforcement for prosecution events and/or emergency for any calls resulting in health injuries
Work collaboratively as a team with co-workers and management and follow management’s direction
Understand VIP accounts by maintaining confidential information related to customers profile

**Minimum Requirements: Must be able to work weekends, holidays, various shifts, and overtime (1st, 2nd, and 3rd shift availability for over time including Holidays.
Excellent phone etiquette, and customer service skills
Proficient-processional level of verbal and written communication including active listening skills
Proficiency with computers, phones, fax machines, office equipment and the internet
Proficiency with the Microsoft Suite
Typing 45 net words per minute, accurate
Minimum high school diploma, equivalent or relevant work experience

Additional required skills and competencies: Must be able to arrive at work in a punctual manner and work assigned shifts Ability to meet all quality and productivity standards
Strong problem solving and decision-making skills
Work with distressed clients and respond in a calm and professional manner
Must be able to adapt to a dynamic work environment with competing demands and have the ability to approach issues to identify resolutions that best fit the situation.
Strong attention to detail with providing world class security service
Maintain a professional appearance including cleanliness of uniform
Ability to identify, evaluate and resolve critical emergency situations accurately
Individuals must be highly motivated to attain company goals, must have strong verbal, written, and interpersonal skills.
Please be aware that all applicants must follow any health and safety related requirements which have been released by OSHA, the EEOC, the CDC, the California and all Los Angeles regulations during the interview process. If hired, employees are mandated to follow all such regulations.

Ideal Candidate but not required: Have 6 months minimum Emergency Response experience
Previous experience in Security, Law Enforcement, or another public related field
First Aid Certificate
Excellent customer relations skills

Compensation and Benefits: Competitive industry earnings and overtime opportunities
Full time and stable employment with unlimited job security for those committed, reliable and accountable
Medical, Dental, Vision, 401k, Life and Disability

Other Perks: Internal career advancement opportunities after 6 months of employment
Alarm monitoring for $ 1 per month for employees
Annual Circle of Excellence destination trips
Employee referral bonus program
Excellent learning and advancement opportunities are available for successful individuals.

Job Type: Full-timePay: Up to $18.00 per hourBenefits:401(k)
401(k) Matching
Dental Insurance
Employee Assistance Program
Employee Discount
Health Insurance
Life Insurance
Paid Time Off
Referral Program
Retirement Plan
Vision Insurance

Experience:dispatching: 1 year (Required)

Education:High school or

For further information, please refer official source from ACS Security on following link below. To find out where you fit in, please visit :

Notes :
  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only short listed candidates will be notified.

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