Job Detail

Travel Agent Job Openings by Hopper in Remote

Hopper Recruitment 2020 - Hopper give away a chance to fill Travel Agent that will be placed in Remote.

Hopper Recruitment 2020

Detail of : Travel Agent Job Openings in Remote

At , we’re on a mission to make booking travel faster, easier, and more transparent. We are leveraging the power that comes from combining massive amounts of data and machine learning to build the world’s fastest-growing travel appone that enables our customers to save money and travel more. With over $235M CAD in funding from leading investors in both Canada and the US, is primed to continue its path toward becoming the go-to way to book travel as the world continues its shift to mobile.
Recognized as the fastest-growing travel app by Forbes and one of the world’s most innovative companies by Fast Company two years in a row, has been downloaded over 40 million times and has helped travelers plan over 100 million trips and counting. The app has received high praise in the form of mobile accolades such as the Webby Award for Best Travel App of 2019, the Google Play Award for Standout Startup of 2016 and Apple’s App Store Best of 2015.
Take off with us!
THE ROLE
Customer advocacy is at the heart of . As a globally distributed team of travel and hospitality enthusiasts and experts, we believe that every interaction before, during and after booking travel with should earn our travellers' trust and loyalty.
As a Travel Experience Agent, you have a passion for the travel industry, enjoy building connections with people and are a natural problem-solver. 's goal is to become the most customer-centric travel company in the industry, and a big part of that is providing the absolute best service to our customers. We are looking for people who love helping others, are persistent, empathetic, kind and curious.
In this role, you will:
Help customers via chat or email to ensure they have the best possible experience (most teammates tend to speak to 40+ customers every day). No scripts, human conversation only.
Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets
Help users navigate the app, troubleshoot bugs and provide guidance on new features
Constantly prioritize and re-prioritize a high volume of incoming travel requests for air and hotel bookings
Provide an exceptional level of customer support to all users who reach out
Experiment: we are an adventuresome bunch so expect that anything and everything can change!


Requirements for the role:
Live and have legal authorization to work anywhere in Canada
A minimum of 2 years in a user-facing or back of house airline industry role with material experience using global distribution systemseither Sabre, Apollo or Amadeus
Exceptional written communication skills in English (live chat experience a bonus); proficiency in Spanish or Portuguese is a strong asset
Excellent computer skills, a willingness and an eagerness to excel at technical systems
Possess high level of understanding, patience and empathy. Able to navigate difficult customer conversations with professionalism
Have previous remote work experience and appropriate remote work set-upsuch as quiet space, stable internet connection, and a back-up location
Be prepared to work full-time hours on a schedule that includes evenings, weekends and holidays
Are committed to continuous growth and learning. You understand that every challenge is an opportunity and you get excited about learning new things


BENEFITS
Well-funded and proven startup with large ambitions, competitive salary, variable

If you feel that you can meet the qualification and up to the challenge, please send directly through :

Notes :
  • Application will be treated strictly confidential .
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in Travel Agent Remote December 2020 Hopper above, you can try to find your job by read related jobs from another company in Remote below.

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