is a leading supplier of precision machined and turned components located in Delavan, WI. We are a growing company, devoted to a safe working environment, focused on Customer and Employee success, and driven by Continuous Improvement.
We are growing the World’s Best Company in Delavan & Cudahy.
LLC has a history of steady employment, a stable team-focused work force, offers excellent working conditions, a climate-controlled facility, state-of-the-art equipment as well as the most competitive wages and an excellent benefit package.
Starting pay is $17 an hour.Earn up to $33 an hour base pay.$1,500 sign-on bonus.It’s a career in modern manufacturing.
Benefits begin the first of the month following 30 days of employment and include:
choice of two medical plans, health savings account option, $1,000 employer contribution into health savings accounts, dental, short & long term disability, life, vision, flex spending account, legal plan, pet insurance, paid time off, 11 holidays per year, $5,000 per year tuition reimbursement per employee, on-site no cost annual flu shots, tool purchase program, annual safety shoe reimbursement up to $150, no cost prescription safety glasses, travel assistance, health advocacy services, financial planning resources, $1,500 employee referral bonus program and no cost confidential employee assistance program. Quarterly incentive pay programs. Uniform rental & laundry service available. Traditional & Roth 401(k) Retirement Savings Plans (following 60 days of employment) with 100% employer match up to 5% contribution and fully vested immediately. Ongoing training and opportunity for internal growth. Most competitive, experienced-based wages.
Customer Service Associate
DESCRIPTION DATE: June 2021
Provide the World’s Best Service to customers and perform a variety of tasks including customer communication, forecasting, data entry and general clerical.
At all times, enthusiastically act as a customer champion. Build sustainable relationships of trust through open and interactive communication. Maintain a positive, empathetic and professional attitude toward customers and have the ability to stay calm when conditions are stressed.
Communicate effectively & professionally in writing, electronically and verbally.
In a timely manner and with a high sense of urgency, address customer concerns / requests. In support of finding a solution, inquire to the specific non-conformance and communicate those details within organization.
Research issues: If answers are not immediately available, work effectively and positively with other functional areas to find answers and present resolution to customers.
Apply judgment in addressing customer requests, resolving service, warranty or technical concerns within established limits of authority and knowledge.
Monitor customer demand (purchase order, change order, forecast, managed inventory, etc.) ensure timely/appropriate communication of customer need to production via work orders (Production runs/changes/cancellations)
Receive purchase orders, acknowledge, communicate delivery through various means: customer portals, EDI, e-mail
Enter customer updates into the computer system (Epicor).
Verify information: revisions, price, quantity, shipping address, due dates
Review existing orders to customer requirements and compile new orders as needed for all MP managed customer inventory
Confirm customer requests, order acknowledgements, shipping commitments, via e-mail or customer portals.
Receive new request for quote (RFQ) or re-quote requests
Confirm all customer supplied information is complete.
Drawing, material, quantities, specifications etc…
Create and populate electronic (Teams/SharePoint) folder
Forward to appropriate person for processing.
Keep tract of internal process to make sure customer expectations are met
Requote or part change: Retrieve quote history and forward to sales manager with updated requirement or usage information.
Process customer requested part change orders
Conduct inventory review of prior revision
Perform phase in/out evaluation; confirm or communicate potential delivery concerns with customer
Communicate inventory liability concerns to management & customer
Execute as instructed by MP management in consideration/agreement with customer direction
Follow-up with customers on the status of open request for quotations (RFQ’s). Inquire to the part placement status, potential opportunities / issues. Communicate with sales management in a timely manner on any information that would affect ’s ability to capture new work.
Maintain appropriate records on quotations and document customer comments.
Monitor monthly on-time-deliveries, notify production management when at risk of not meeting customer expectations and coordinate solution.
Strive for a paperless workplace. Leverage electronic media whenever possible.
Contribute to team effort by accomplishing related results as needed. Be flexible, enthusiastically perform duties as requested by management. Support co-worker, be prepared to accept additional responsibility when others are vacation, sick etc.…
Once activated: regularly and accurately update Customer Relationship Management (CRM) software on interactions with customers. Clearly document issues, opportunities, comments, any information that would be beneficial & supportive to sales in subsequent conversations.
EDI transmissions – uploads and downloads
Data entry of cost accounting functions as needed or assigned
Track and log late shipments daily for management reporting
Generate various month end reports for the customer service department
Occasionally required to pull, push, lift and/or carry up to 25 pounds safely
Regularly required to stand, sit, stoop, crouch and kneel
Required to use hands to handle and touch equipment and computer hardware
Vision requirements include (corrective or non) close range, distance, color, depth and adjust focus
Comply with all company, safety and quality policies and procedures
General office duties, such as alpha filing, typing, printing reports
Maintain a clean and orderly work area and complete all assignments in a safe manner
Comply with company policies and procedures
Perform other duties and tasks and customer analysis as assigned
Observe all standard safety practices
Associate or bachelor’s degree with two plus years of experience required
Strong communication skills and ability to handle customer concerns in a friendly, courteous and professional manner
Comfortable using computers and proficient in Microsoft® Suite of products: (Word®, Excel® & Outlook®)
Prior experience with Epicor ERP software a plus
Strong attention to detail and accuracy
Ability to multi-task, prioritize and manage time effectively in a fast-paced and time sensitive environment
COMPANY VALUES of INTEGRITY and ACCOUNTABILITY:
Integrity / Doing the right thing when no one is watching
If you feel that you can meet the qualification and up to the challenge, please send directly through :