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Call Center Agent Job Openings by Bridges of Hope, LLC in Noblesville

Bridges of Hope, LLC Careers 2021 - Bridges of Hope, LLC offer an opportunity to fill Call Center Agent that will be placed in Noblesville.

Bridges of Hope, LLC Job Vacancies 2021

Detail of : Call Center Agent Job Openings in Noblesville

Description: Call Center Agent Department: Behavioral Health Direct Report To: Director of Admissions Primary Function: The Call Center Agent is an integral member of the Admissions team, functioning as the primary point of contact for prospective clients. The Agent will work to ensure the appropriate and timely conversion of direct inbound calls. Scope: Under the immediate supervision of the Call Center Agent is responsible for assisting inbound callers through the admissions process in a timely and accurate manner. Fast-paced environment assisting those seeking addiction treatment in an in-patient and outpatient setting. Casual work attire and shift differentials are available for some positions. Primary Responsibilities: Maintains adherence to HIPAA compliance in all communications regarding clients in treatment.
Consistent, daily, engagement with clients via telephone, providing service through timely and accurate application of admissions procedures.
Ability to learn and grow in understanding of alcohol/substance use disorders and treatment options.
Maintains strict confidentiality of client information and records without exception.
Clarity surrounding cultural sensitivity and professional boundaries.
Attends all staff meetings and training as directed by supervisor

. Requirements: Minimum Qualifications: High School diploma or equivalency required.
An ability to learn quickly, multi-task, and utilize effective communication skills.
Positive demeanor and clear understanding of professional boundaries with clients.
Ability to follow directives explicitly. Intrinsic motivation, client-driven service disposition, excellent time management skills, team approach, and basic computer skills.
Scheduling flexibility, holiday and weekend rotation is required.
Dependability and punctuality is essential to this role.

For more detail information, please refer official source from Bridges of Hope, LLC on following link below :

Notes :
  • All application will kept strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

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