Are you passionate about ending homelessness? Want to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty? City Net is looking for empathetic, self-motivated, flexible, energetic Shelter Logistics Coordinators to join our team of first responders on the front lines of street-level homelessness.The person in this position will work in an emergency shelter for people exiting street-level homelessness (not working 100% from home). This is a role that is part of the Healthcare/Public Health Critical Infrastructure Sector, as defined by the Department of Homeland Security, which is required to continue operating during crises such as the current COVID-19 pandemic. Logistics Coordinators meet with homeless neighbors in-person. Personal Protective Equipment, such as masks and gloves are provided by the organization.Position OverviewCity Net is seeking Temporary Full-Time Shelter Logistics Coordinators to work at the County of Orange Cold Weather Shelter/Armory emergency shelter location for people exiting street-level homelessness in Santa Ana. This position is temporary (anticipated to run for approximately 90 days, June 1-August 31, 2020), with opportunities to apply for transfers to permanent positions that may be available within the organization once the temporary shelter is no longer in operation.Logistics Coordinators will provide program support and assist with security at the low-threshold emergency shelter. They will assist the Logistics Supervisor in maintaining a positive, professional, and safe environment in the shelter, protecting against external and internal disruptions. They will provide general support for shelter guests including coordinating check-in, conducting property checks, providing conflict resolution, and driving passenger shuttles to the shelter from community pick-up sites. They will coordinate and assist volunteers providing meals and other supportive services, and assist with meal setup/cleanup and light cleaning. Additional areas of responsibility include but are not limited to coordinating and performing daily data entry regarding meals, supportive services, and donations; communicating policies and procedures to external constituents (e.g. current or potential providers of meals and/or supportive services); coordinating meetings and referring donations to partner agencies; setting up for and cleaning up after meals; receiving and organizing donations. City Net’s programs follow Housing First and Harm Reduction service models.A full position description is in progress and will be shared once it has been finalized with candidates who are selected to move forward in the interview process.Position RequirementsHigh level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
High levels of responsibility, dependability, and positive attitude
Respectful and effective verbal and written communication skills
Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
Ability to perform crisis intervention and conflict de-escalation as needed
Understanding of the importance of quality and timely data collection and reporting
Understanding of or eagerness to learn about the nonprofit, volunteer, and social services sectors
Ability to work well with people from diverse backgrounds with varying degrees of experience
Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
Strong interpersonal, planning, and organization skills
Professional verbal and written communication skills
Basic computer proficiency including word processing and database management
Ability to pass background checks successfully upon hire and throughout employment
Ability to work flexible hours including evenings and weekends
Excellent professional boundaries
Preferred QualificationsSecurity, overnight shelter coordination, customer service, and/or volunteer coordination experience
Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking) strongly preferred
Professional experience and homelessness services contacts in Orange County
Experience in community service, community organizing, and coordinating volunteers
Professional experience with Microsoft Excel, Microsoft Word, and Google Suite.
Essential FunctionsCoordinate and verify on-site scheduled meals, supportive services, events, and volunteers.
Facilitate the generation of donation receipts and meet data recording requirements as donations come in.
Effectively communicate to residents when meals and services are scheduled.
Effectively greet, engage, and assist all meal and service providers during scheduled shift, including performing set up and clean up tasks such as wiping down tables, etc.
Complete the daily meal log (currently through Google Forms).
Receive, organize, and distribute donations.
Organize and maintain inventory of City Net’s storage.
Report needed supplies/donations to City Net staff.
Enter new volunteers, meal providers, service providers, and any schedule changes into the Organization’s Volunteer Management System (Volgistics) and any other assigned systems.
Make copies and replenish all City Net forms at the front desk.
Distribute meal packs to residents.
Check and reply to shelter emails professionally and in a timely manner.
Organizational OverviewCity Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing.City Net is an Equal Opportunity Employer and does not discriminate on the basis of race, gender identity, sexual orientation, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.Questions?If you have questions about this position or our organization, please contact City Net's Recruitment Team using the Messages feature here on Indeed or email Recruitment[at]CityNet[dot]org. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help.Job Types: Full-time, TemporaryPay: $16.00 per hourCOVID-19 considerations:
Personal Protective Equipment, such as masks and gloves are provided by the organization. Physical distancing, enhanced cleaning, and other measures are in place.Experience:community service: 1 year (Preferred)
work and homelessness services contacts: 1 year (Preferred)
volunteer coordination: 1 year (Preferred)
Location:Santa Ana, CA (Required)
Application Question:Do you have reliable transportation to and from work and during
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