Detail of : REMOTE CALL CENTER AGENT NEEDED AT GROWING SALON CHAIN Job Opening in Gaithersburg
REMOTE CALL CENTER AGENT NEEDED AT GROWING SALON CHAINAbout Us: Since 2001, we’ve aspired to be the leading global destination for hair removal, continually raising the bar on the experience. In this fast-paced world, attention to customer experience & quality control is often lacking or non-existent. We believe in the continual improvement in everything Shobha - whether that be our team members, the services we offer, or the products we create. Best known for our consistent quality and a heightened level of client sensitivity, we have earned many accolades from the media and beauty industry, including "Best Bikini Wax" by New York Magazine and Allure’s “Best Brow Treatments” in America. These achievements are continually recognized by the devoted clientele who frequent our New York City & DC-area salons.About the Role:We are currently seeking a call center agent to provide outstanding customer service to our clients by phone, email and text. This role is remote and part-time (about 15-20 hours/week. You must flexible schedule. You will need a polished set of skills, including exceptional attention-to-detail, excellent oral skills and a positive attitude. As a team member you will need to not only thrive, but add to the positive company culture to provide a warm and welcoming environment for both our clients and the team.Please only apply if you have a designated workspace to use while working remotely. The workspace must be maintained in a safe condition, free from hazards and other dangers to you and your equipment. The work-space must be free from distractions and all noise disturbances.A day in the life of a remote call center agent at Shobha: - Provide attentive, personable customer service - Handle a heavy volume of telephone calls and email/text requests to schedule, reschedule, cancel or move appointments - Be excited to talk about our services, products and/or promotions - Answer client questions regarding salon services and products - Show genuine care and respect for our clients regarding client incidents/complaints - Follow company guidelines regarding communication with clients - Maintain a clean and neat work environment, free of any distractions or noise disturbancesRequirements: - Minimum of one year of full-time (or two years of part-time) experience working in a call center or in a customer service position - Comfortable sitting all day in front of a computer - A dedicated workspace, free of any distractions or noise disturbances- Flexible Schedule- Professional and upbeat telephone demeanor - Excellent verbal and written communication skills - Legally able to work in the U.S. and possessing proper documentationMinimum Tech Setup:Telephone HeadsetEither desktop or laptop computerGoogle Chrome or Firefox Internet browser High-speed broadband internet is required. Download speeds of at least 25-50Mbps and upload speeds of at least 3 Mbps are recommended for those without any other Internet users on their network. If others will be using the Internet during your shift, you should increase your speed as needed. Please note that slow speed and Internet delays/interruptions negatively impact the customer experience and are, therefore, periodically monitored by managers. A speed test will be performed over screen-share as part of the hiring process. Visit Speedtest.net to assess your speed.Job Type: Part-timePay: $13.00 - $13.25 per hourBenefits:401(k) Employee discount
Schedule:Day shift Night shift Weekends
Education:High school or equivalent (Preferred)
Experience:Customer Service: 2 years (Preferred)
Work Location:One location
If your qualification is matched with the requirement above, please submit your online application directly through Shobha system at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short-listed candidates will receive responses.
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