Detail of : .25-16.25/hr Seasonal Customer Service Representative Associate - (Georgia - Remote) Job Opening in Atlanta
At , we provide products, tools and resources that help people manage their health care. Our full suite of accounts, including health savings accounts (HSA), health reimbursement accounts (HRA), and flexible spending accounts (FSA), makes us a one-stop shop for health care financial products to meet every need, whether it’s spending, saving or investing. For you, this means working on a fast paced, high performing team dedicated to making a difference in people’s lives.
How Is This Role Important to Our Work?
This position is responsible to create and maintain positive customer relationships and respond to customer inquiries regarding all spending account products in a call center environment. Proactively provide information and education to customers about IRS regulations and various spending accounts, claims processing and reimbursement procedures. Display compassion, respect, and self-confidence when communicating with customers.
This position will be a seasonal role that works between the months of OctoberApril, every year. This position will be work from home and provides virtual training. After completion of your second year, a retention bonus would be paid out.
You are required to have an Internet Service Provider (ISP) that has a high-speed internet land-based connection. To ensure stable performance, the connection should be hard-wired from the router to the company provided equipment. NOTE: If you already have a high-speed internet service using cable or fiber, you do not need a hard-wired connection.
You must reside in the state of Georgia.
A Day in the Life:
Research and respond to telephone, written inquiries in a call center environment to ensure timely resolution of issues.
Consistently provide accurate information to customer inquiries in accordance with inquiry accuracy standards by organizing and utilizing appropriate tools, resources, internal communications, and training materials.
Educate customers on products such as eligible IRS expenses, Health Savings Accounts (HSA) investment and pricing options, Flexible Spending Accounts (FSA), Dependent Care, Transportation and claims processing procedures.
Serve as a customer advocate by identifying underlying customer needs and guiding them to appropriate programs and resources.
Build rapport by offering information and services beyond the customers initial inquiry.
Assist and educate customers through complex spending account issues.
Nice to Have:
Previous banking or financial services experience.
Required Skills and Experiences:
High school diploma or equivalency.
1+ years Customer service experience.
Demonstrated PC navigation and data entry skills.
Strong oral and written communication skills.
Strong problem solving and decisions making skills.
Strong organizational skills.
Demonstrated skills as an empathetic and compassionate communicator.
Demonstrated ability to establish and maintain positive interpersonal relationships.
Demonstrated ability to enhance or develop new skills in response to changing expectations.
Join an awesome team
Thank you for your interest in . Be part of a company that lets you be you — and make a healthy difference in people’s lives every day.
is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex,
For further information, please refer official source from Further on following link below. To find out where you fit in, please visit :
Application will be treated strictly confidential .
Only qualified, short-listed applicants will be invited for furthers process.
If you are not interested in $15.25-16.25/hr Seasonal Customer Service Representative Associate - (Georgia - Remote) Atlanta October 2020 Further above, you can try to find your job by read related jobs from another company in Atlanta below.
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