Customer Service Representative Job Openings by BHM Healthcare Solutions in Tampa
17 days ago
BHM Healthcare Solutions
BHM Healthcare Solutions Recruitment 2020 - BHM Healthcare Solutions present an opportunity to fill Customer Service Representative that will be placed in Tampa.
BHM Healthcare Solutions Recruitment 2020
Detail of : Customer Service Representative Job Opening in Tampa
Customer Service Specialist Location: Tampa, Florida Salary: $34,000-$38,000 per year. Compensation is commensurate with level of experience. Looking to fill position quickly. Local candidates only , Inc. is seeking a Customer Service Specialist to join our Behavioral Health and Medical Review services organization. Requirements:
High School Diploma with equivalent experience in administrative coordination or Customer Service. LPN or Bachelor's Degree preferred.
Strong communication skills (verbally and in writing)
Experience in Customer Service or Healthcare administration preferred.
Responsibilities include, but are not limited to:
Evaluate all orders and ensure accuracy of all data entry, inform management for all incomplete orders, and verify all client information on order.
Process orders expediently by assessing availability of peer reviewers, assigning to appropriate reviewers for the order based on meeting pre-determined requirements
Schedule, coordinate, and transcribe peer-to-peer consults with peer reviewer and client's contact
Provide continuous monitoring, working with peer reviewers through order fulfillment journey to ensure efficient, quick turnaround time processing
Provide exemplary, responsive customer service by answering questions (verbally or written), providing information, and assuring appropriate follow-through and/or resolution.
Communicate effectively with team members and ensure compliance to timeframe and quality.
Provide direct subject matter expertise consultancy services to customers and special projects.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team order processing turnaround times and call handling goals
Maintain confidentiality in all aspects on the firms dealing and working.
Maintain HIPAA compliant confidentiality and data security measures when receiving or sending PHI
Effectively communicate information and ideas with management, co-workers, clients and others using project management, written reports, telephonic and email communication.
Provide high level of customer service as a Liaison between Clients, Physician Reviewers and BHM.
Provide Queue coverage.
Enter time worked into BHM time system within two (2) business days and meet all submission requirements twice monthly.
Perform related duties as assigned.
BHM, established in 2002, provides behavioral health and medical review services and performance improvement consulting to health plans, providers, ACOs, TPAs, workers' compensation and other insurers nationally. BHM services include, but are not limited to:
Physician Advisor/Peer Review Consulting
Strategic Planning and Organizational Analysis Consulting
Organizational Development Consulting
If your qualification is matched with the requirement above, please submit your online application directly through BHM Healthcare Solutions system at :
Application will be treated strictly confidential .
Only candidates that meet the above qualification will be shortlisted.
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