Job Detail

CSR - Customer Service Representative Job Openings by Hometowne Energy in Brockport

Hometowne Energy Careers 2020 - Hometowne Energy is seeking an applicant to apply CSR - Customer Service Representative that will be placed in Brockport.

Hometowne Energy Recruitment 2020

Detail of : CSR - Customer Service Representative Job Opening in Brockport

Position Summary The Customer Service Representative ensures a high level of customer satisfaction by collaborating with members of other departments to offer top notch service and resolution to all current and potential customers.Position ResponsibilitiesPrimary contact for all customers both in-person and via telephone
Initiates communication with customers to develop relationships and build trust
Directs customers in a way that ensures their problem or question is properly resolved
Enters and notates details in customer accounts
Schedules deliveries and Service Appointments with a high-level of detail
Receives and accurately processes payments for customers
Daily review and posting of delivery tickets
Explains in detail to customers the different fuel programs that are available to customers
Well-versed on how to successfully set company fuel programs in place
Understands and communicates safety policies as they relate to our customers
Supports the retention of customer contracts and documents in a manner that supports efficient process
Works with our customer base to insure compliance with existing accounts receivable policy and minimize over terms accounts
Suggests and deploys processes to increase customer satisfaction, efficiency, value, and/or lower costs
Involved in special projects from time to time, depending on business need
Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position
Willingness to cross-train as needed

Required Knowledge, Skills and AbilitiesMinimum of two (2) years of experience working directly with customer service
Office and Clerical Experience a Must
Graduate of High School or equivalent
Self-motivated with a high degree of comfort working independently in managing priorities and making decisions
Basic understanding and prior experience in account set-up, billing, accounting, and analyzing data
Prior experience in the Fuel Industry preferred
Strong sense of professionalism and ability to maintain discretion
Well developed verbal and written communication skills
Proven ability to provide the highest degree of customer service
Demonstrated ability to work as part of a team in multiple locations and cross-train on a variety of functions
Proficient user of Microsoft Office products (prior experience with customized internal computer programs i.e. petroleum software application) preferred
Must meet employment eligibility standards set for criminal and other background checks

Physical Demands and Work EnvironmentWhile performing the duties and responsibilities of this position, the employee may be required to: Talk, Hear, Vision, Close and Far, Sit, Reach, Feel, Use Hands, and Fingers often. Stand, Walk, Climb/Balance, Push/Pull, Lift > 25 lbs., Stoop, Kneel, Crouch, Crawl occasionally.
The employee will primarily work in an office environment. Outside of the office environment, this employee is exposed to moving vehicles. The noise level in the work environment is usually quiet to moderate.
Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.Job Type: Full-timeBenefits:401(k)
401(k) Matching
Dental Insurance
Disability Insurance
Employee Assistance Program
Employee Discount
Health Insurance
Life Insurance
Paid Time Off
Referral Program
Retirement Plan
Vision Insurance

Schedule:Day shift
Monday to Friday

Experience:Office: 1 year (Preferred)
Customer Service: 2 years (Required)

Education:High school or equivalent (Preferred)

Communication method(s) used:Email
Phone
In person

Job Duties:Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested

Company's website:https://hometowneenergy.com/

Benefit Conditions:Waiting period may apply
Only full-time employees eligible

Work Remotely:No


If you feel that you can meet the qualification and up to the challenge, please send directly through :

Notes :
  • All application will kept strictly confidential.
  • Only candidates that meet the above qualification will be shortlisted.

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