Detail of : CSR - Customer Service Representative Job Opening in Brockport
Position Summary The Customer Service Representative ensures a high level of customer satisfaction by collaborating with members of other departments to offer top notch service and resolution to all current and potential customers.Position ResponsibilitiesPrimary contact for all customers both in-person and via telephone Initiates communication with customers to develop relationships and build trust Directs customers in a way that ensures their problem or question is properly resolved Enters and notates details in customer accounts Schedules deliveries and Service Appointments with a high-level of detail Receives and accurately processes payments for customers Daily review and posting of delivery tickets Explains in detail to customers the different fuel programs that are available to customers Well-versed on how to successfully set company fuel programs in place Understands and communicates safety policies as they relate to our customers Supports the retention of customer contracts and documents in a manner that supports efficient process Works with our customer base to insure compliance with existing accounts receivable policy and minimize over terms accounts Suggests and deploys processes to increase customer satisfaction, efficiency, value, and/or lower costs Involved in special projects from time to time, depending on business need Responsible for any other tasks and duties as assigned, which may or may not relate to the normal scope of this position Willingness to cross-train as needed
Required Knowledge, Skills and AbilitiesMinimum of two (2) years of experience working directly with customer service Office and Clerical Experience a Must Graduate of High School or equivalent Self-motivated with a high degree of comfort working independently in managing priorities and making decisions Basic understanding and prior experience in account set-up, billing, accounting, and analyzing data Prior experience in the Fuel Industry preferred Strong sense of professionalism and ability to maintain discretion Well developed verbal and written communication skills Proven ability to provide the highest degree of customer service Demonstrated ability to work as part of a team in multiple locations and cross-train on a variety of functions Proficient user of Microsoft Office products (prior experience with customized internal computer programs i.e. petroleum software application) preferred Must meet employment eligibility standards set for criminal and other background checks
Physical Demands and Work EnvironmentWhile performing the duties and responsibilities of this position, the employee may be required to: Talk, Hear, Vision, Close and Far, Sit, Reach, Feel, Use Hands, and Fingers often. Stand, Walk, Climb/Balance, Push/Pull, Lift > 25 lbs., Stoop, Kneel, Crouch, Crawl occasionally. The employee will primarily work in an office environment. Outside of the office environment, this employee is exposed to moving vehicles. The noise level in the work environment is usually quiet to moderate. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.Job Type: Full-timeBenefits:401(k) 401(k) Matching Dental Insurance Disability Insurance Employee Assistance Program Employee Discount Health Insurance Life Insurance Paid Time Off Referral Program Retirement Plan Vision Insurance
Schedule:Day shift Monday to Friday
Experience:Office: 1 year (Preferred) Customer Service: 2 years (Required)
Education:High school or equivalent (Preferred)
Communication method(s) used:Email Phone In person
Job Duties:Answer incoming customer inquiries Collaborate with management teams to stay updated on new products, services, and policies Record customer information within our customer service database Engage with clients in a friendly and professional manner while actively listening to their concerns Offer support and solutions to customers in accordance with the company's customer service policies Other duties as requested
Benefit Conditions:Waiting period may apply Only full-time employees eligible
If you feel that you can meet the qualification and up to the challenge, please send directly through :
All application will kept strictly confidential.
Only candidates that meet the above qualification will be shortlisted.
If you are not interested in CSR - Customer Service Representative Brockport September 2020 Hometowne Energy above, you can try to find your job by read related jobs from another company in Brockport below.
Apply This Job
Please submit your application via the link below:
Do not forget to like our fanpage to get the latest job information
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on jobs-chicago.net, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.