Operations Manager Job Openings by Edesia Inc in North Kingstown
30 days ago
Edesia Inc Jobs 2020 - Edesia Inc is looking for a new employee to fill Operations Manager that will be placed in North Kingstown.
Edesia Inc Job Vacancies 2020
Detail of : Operations Manager Job Openings in North Kingstown
JOB SUMMARY: Working closely under the direction of the Sales & Operations Planning Manager, the Operations Manager will be responsible for coordinating Edesia’s response to and execution of both humanitarian and commercial contracts. This position will play a key role in ensuring that customer orders are fulfilled on time, in full. They must develop an in-depth understanding of Edesia’s production flow and internal functions, product specifications, and customer requirements. This role will work closely in coordination with Quality, Production, Inventory/Procurement, and Logistics. RESPONSIBILITIES AND DUTIES: The Operations Specialist will be responsible for the following: Customer Relations/Account • Managing the timelines of orders to ensure that they are executed on time according to contractual obligations and communicating necessary information internally and externally • Establishing deadlines for internal departments at each stage of the order process to ensure that overall timelines for orders are met • Processing confirmed orders in SAP and matching production and inventory levels. • Fully understanding customer requirements, product and packaging specifications, and communicating these to internal teams • Analyzing customer complaints and late deliveries and preparing response to customers • Preparing documentation required for orders in accordance with the specific needs of each customer from solicitation/ tender, to PO, to shipping, to invoicing, utilizing the SAP platform • Monitoring production output and aging stock to ensure that customer orders and inventory stock levels are fulfilled • Maintaining communication and relationships with key customer stakeholders Bid/Solicitation • Preparing the submission of all standard tenders, solicitations and bids to customers including: UNICEF, WFP, and USAID. Being well versed in all of the web-based systems involved in this process. • Gathering information from internal departments as necessary (production, quality, maintenance, procurement, shipping, R&D) to prepare tenders and long-term contracts. • Maintaining up to date documentation for annual submission of questionnaires for customers. Production Planning • Maintain a production calendar for plant operations and communicate weekly and daily production goals by plant and product to internal departments: Production, Quality, Maintenance, Procurement, Shipping • Communicating formulations for products specifying materials and packaging requirements to all operational departments
• Tracking specialized ingredients and packaging and/or retiring materials to coordinate their use in production • Evaluating the accuracy of production planning, as directed by the Sales & Operations Planning Manager • Tracking product disposition: monitoring on-hold items and confirming timely quality release of products • Measure the accuracy of Edesia’s annual forecast by monitoring customer orders throughout the year.
QUALIFICATIONS: • Bachelors in Business Management, Supply Chain Management, Operations Management, or related field or equivalent experience required. • Master’s Degree preferred. • Minimum of 3-5 years’ equivalent experience in roles involving Supply Chain Management, Operations Management, Customer Relations Management, Demand Planning, or Supply Planning is required. • Must be proficient at planning and organizing with experience in data entry and processing with strong analytical skills. • Must be detail-oriented with excellent organizational skills. • Must have excellent writing and verbal skills. • Must demonstrate an ability to take initiative, consistently meet deadlines, communicate effectively and develop collaborative partnerships. • Should possess the ability to work independently while keeping supervisor apprised of issues, problems, opportunities and progress and ability to work collaboratively with his/her team. • Ability to effectively manage multiple projects, tasks and deadlines is required. • Previous experience in manufacturing is preferred. • Experience with inventory management software (SAP) is preferred. WORKING CONDITIONS: General office environment*; occasionally visits production area. High utilization of office equipment, phone, computer, fax, etc. Requires domestic and international travel approximately 20% of the time. The requirements described are representative of those that must
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