Front Desk Agent Job Openings by Millcraft in Pittsburgh
4 hours ago
Millcraft Jobs 2021 - Millcraft provide an opportunity to fill Front Desk Agent that will be placed in Pittsburgh.
Millcraft Jobs 2021
Detail of : Front Desk Agent Job Opening in Pittsburgh
The Hilton Garden Inn Pittsburgh Downtown is seeking a Front Desk Agent to join their team. The Front Desk Agent will provide outstanding guest service by providing the guest with assistance in any area necessary, answer phone calls, make reservations, check-in and checkout guests.
Essential Functions of the position include, but are not limited to the following:
Greet all guests with a friendly welcome and a smile. Respond promptly to guest questions complaints and requests.
Maintain a clean, pleasant and professional image to the guest and wear the proper uniform at all times. Keep working area clean and organized.
Supply information about the hotel’s services, the community, points of interest, accurate travel directions, etc.
Clean lobby area to maintain a clean, neat, and professional atmosphere.
Answer the phone within 3 rings and direct calls professionally and courteously. Take accurate messages and deliver them promptly.
Complete guest check-ins and checkouts according to standards of service, adhering to the 30 second standard.
Sell rooms as needed and make reservations when requested, using knowledge of room rates and selling restrictions and strategies.
Complete all duties as specified on shift checklist. Print reports as assigned.
Review all daily events to assist incoming guests with the location of their functions.
Communicate all guests at risk with supervisor and or manager on duty.
Communicate with other hotel departments regarding guest service requests or complaints.
Responsible for the shift cash drawer and balance to report at the end of each shift.
Provide assistance to other team members to contribute to the smooth operation of the department and the hotel.
Create a comfortable guest experience by immediately taking care of requests including but not limited to beverage service, baggage handling, extra amenities, rollaways, cribs, and anything else requested by the guest.
Perform all duties as required and other tasks as assigned while following good housekeeping habits and safe work practices.
Should be highly organized, have strong oral and written communication skills
Ability to work autonomously and sell effectively
Outstanding people skills
Trustworthy and results-driven
Must be able to work in a fast-paced environment and available for all shifts.
May include nights, weekends and/or holidays
Education and Experience
High school diploma, GED diploma
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical/Mental Characteristics of the position and environmental factors of the workplace:
Regularly required to talk and hear, stand for long periods of time. Frequently required to walk; use hands, handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies approximately 20 pounds. Effectively communicate with staff and guests.
Hilton Garden Inn Pittsburgh Downtown is an Equal Opportunity Employer
If your qualification is matched with the requirement above, please submit your online application directly through Millcraft system at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only qualified, short-listed applicants will be invited for furthers process.
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