Client Technical Support Rep Job Openings by Fiserv, Inc. in Brookfield
17 days ago
Fiserv, Inc. Vacancies 2020 - Fiserv, Inc. is seeking the candidates to fill Client Technical Support Rep that will be placed in Brookfield.
Fiserv, Inc. Jobs 2020
Detail of : Client Technical Support Rep Job Opening in Brookfield
What does a great Client Technical Support Rep do?
As a Client Technical Support Representative, you will have an exciting and outstanding opportunity to provide client support to are bank and/or credit union clients. Accurate and timely work in this job is vital to our clients as it can “make or break” the relationship our clients have with their customers. Associates who are successful in this position will experience great job satisfaction and fulfillment in their day to day customer interactions as they help our client achieve their goals and learn the nuances of core platforms and products.
As a Client Tech Support, you can look forward to:
Answer incoming client inquiries, primarily phone calls – At least 70% of time on average.
Under general supervision, troubleshoot, diagnose and resolve moderately complex functional technical and/or operational problems.
Works primarily within direct Client Services team.
Interacts and works in partnership with other provided contacts.
Effectively organize and present information to Domain Experts.
Utilize the tools and systems provided to complete assigned responsibilities.
Attain an advanced knowledge of all products within a designated domain.
Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications for Consideration:
High School Diploma required; Bachelor’s Degree preferred
Banking/Financial experience OR technical aptitude required
Experience with solid verbal and written communication skills with clients
Experience working in a fast-paced environment, with daily processing efficiency requirements
Flexibility to work after hours/on-call/weekends as needed
Travel up to 5%
Preferred Skills, Experience, and Education:
Experience working in banking or financial services industry preferred
Excellent interpersonal skills including ability to maintain professional presence at all times
Ability to collaborate with all levels associates and managers for both internal and external customers
Client Focus: Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-oriented approach to handing client calls/cases (via phone, e-mail, or case).
Result Orientation: Ability to prioritize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.
Leadership: Ability to influence clients effectively while troubleshooting.
Industry Knowledge: Basic understanding of the banking/financial services industry.
Technical Knowledge: Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements.
Learn more about :
To support the total well-being of our associates, takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re , a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with solutions to our banking customers. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer needs based on the latest research to analytics and advisory services that help identify growth opportunities from accounts, payments and industry data, we help clients access and act on data to create better outcomes
bank platforms – Cleartouch, DNA, Precision, Premier, Signature – enable banks to efficiently manage a wide range of activities such as account opening, deposits, withdrawals, loans, customer information management, and general ledger and accounting tasks. Each bank platform has unique capabilities, but they all help our clients improve customer service and streamline their back-office operations.
We welcome and encourage diversity in our workforce. is an Equal Opportunity Employer.
If you feel that you can meet the qualification and up to the challenge, please send directly through :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short-listed candidates will receive responses.
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