Member Services Counselor Job Openings by Young Mens Christian Assoc Inc in United States
10 days ago
Young Mens Christian Assoc Inc
Young Mens Christian Assoc Inc Hiring 2021 - Young Mens Christian Assoc Inc invite an applicant to apply Member Services Counselor that will be placed in United States.
Young Mens Christian Assoc Inc Recruitment 2021
Detail of : Member Services Counselor Job Opening in United States
DEADLINE TO APPLY: June 16, 2021 Imagine knowing that what you do each day positively effects the lives of people in your community. If you want to have that kind of impact, the Frederick YMCA is the perfect fit for you! We are hiring for our Membership Counselor team to assist families in our mission of enabling every member of Frederick County to live healthier, strengthen family bonds and improve our community. POSITION SUMMARY: Under the direction of the Member Experience Director and in the accordance with Association policies, the Member Services Counselor is responsible for member satisfaction and retention through impeccable member service and practices that promote member engagement. The Member Services Counselor will possess extensive knowledge in membership and program options as well as specific center information. This will be maintained by reviewing current program information and attending staff meetings regularly. The Member Services Counselor will respond to members in person and on the phone by providing accurate information and by collecting and processing cash transactions and member records. The Member Services Counselor will be responsible for regulating traffic in the centers as well as upholding and effectively communicating facility policies and procedures. ESSENTIAL FUNCTIONS: Ensure that daily care of members is first priority
Assist in selling memberships and programs by proactively engaging in conversations on the benefits of YMCA memberships and programs
Accurately process new memberships and program registrations including cash transactions and maintenance of member records. Must also respond to inquiries by phone. Provide facility tours.
Collaborate with all center staff to ensure service excellence and timely follow-up to all member questions and /or complaints.
Meet and exceed membership satisfaction and retention goals
Practice strong fiscal stewardship for execution of membership and financial policies and procedures of the association
Respond to emergency situations by adhering to the safety policies and procedures set for the association
Consistently deliver excellence in member service and member engagement
Follow-up with all member inquiries and/or complaints in a timely and professional manner
Accountable to the Member Experience Director and/or delegate for execution of policies and procedures of the Association
Accountable for monthly shift assignments and flexibility of schedule including nights, weekends and holidays
KNOWLEDGE AND SKILLS: Must exercise good judgment in decision making
Must be accurate in cash handling and demonstrate strong organizations skills
Must be able to demonstrate good verbal and written communications skills and effective conflict resolutions skills
Friendly disposition, knowledge and demonstration of excellent customer service practices
Model values of honesty, integrity and demonstrate the ability to be flexible and work well with a diverse population of members.
Able to manage multiple priorities
Able to work alone or as part of a team
Manage stress appropriately
LANGUAGE SKILLS: Ability to speak Spanish a plus.
Ability to read and comprehend simple instructions, written correspondence; present information in a written or oral format, read and interpret documents such as policies and procedures, speak effectively in front of people.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide using whole numbers, fraction or decimals
Ability to maintain an accurate cash drawer
REASONING ABILITY: Ability to apply common sense understanding to complete tasks as assigned in written or oral format; deal with problems involving several variables in standardized situations; solve problems and deal with a variety of variables where limited standardization exits; and the ability to remedy customer concerns at the point of contact. COMPUTER SKILLS: Must possess advanced keyboarding and data entry skills. QUALIFICATIONS/REQUIREMENTS: Must be at least 18 years of age
High School diploma (or equivalent) and customer service experience preferred.
Ability to work well and effectively communicate with a diverse population in a wide variety of situations
Confidentiality and excellent organizational skills are strongly emphasized.
YMCA CERTIFICATES/TRAININGS: Maintain current CPR, AED and First Aid certifications
Maintain updated YMCA Code of Conduct training annually
Maintain Cause and Culture e-learning through yexchange.org annually
If your qualification is matched with the requirement above, please submit your online application directly through Young Mens Christian Assoc Inc system at :
All applications will be treated confidentially.
Only short-listed candidates will be contacted.
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