Detail of : Customer Service Representative Job Opening in El Paso
Started in 1933, Inc. (GBP) is a privately family-owned , vertically integrated and diversified manufacturing company consisting of corrugated container converting plants, folding carton operations, recycled and virgin linerboard mills, pressure-sensitive label rollstock, specialty converting operations, timberlands, and a sawmill facility. Headquartered in Green Bay, Wisconsin, Inc. employs more than 4,000 team members and operates over 30 facilities in 14 states each with a dedication to innovative development of its products and forestry resources, with a focus on safety, quality, sustainability, and continuous improvement. For more information about Inc., visit www.gbp.com.
Responsible for maintaining customer accounts on a daily basis, from initial setup of items and follow-up of orders through production & shipping. Also includes estimating, quoting, warehouse management, and processing complaints. The successful Customer Service Rep collaborates with staff and management in other departments to ensure all internal and external customer needs are met.
Guide implementation of new business from inception through entire process (account set-up to design to shipping)
Provide professional customer service through timely & accurate customer communications via telephone and email
Manage multiple accounts with varying degrees of complexity
Create manufacturing cost estimates
Generate prices and provide formal quotes
Accurately process production orders; implement changes and expediting
Collaborate with Design and Production to purchase and manage cutting dies, print plates and print cards
Manage inventory levels based on established parameters and address aging stock
Participate in production meetings; provide feedback to both internal and external customers
Address customer complaints; initiate product returns, replacements
Organize and maintain records
Develop and maintain a respectful working relationship with customer contacts and internal departments
Skills and Abilities
Strong inter-personal and communications skills are required.
Must be efficient and professional in pressurized situations and in dealing with customer demands.
Position requires a great deal of independent work.
Good telephone and grammar skills are a must, along with professional and managerial skills regarding approach to work, customers, sales, and co-workers.
Accuracy, attention to detail and thoroughness are critical for this position. Strong organizational skills are required.
Bilingual in English and Spanish preferred
High School Diploma or equivalent required
Associates Degree or higher a plus
No experience required, just willing to train
Must use good grammar & spelling and have basic math skills.
A good, steady work history and excellent attendance is required.
Work history within an industrial setting is a plus
Salary based on experience. In addition to a competitive wage, we offer a comprehensive benefit package including Medical, Dental, and 401K Inc. is an Equal Employment Opportunity employer.
For further information, please refer official source from Green Bay Packaging Career Center on following link below. If you meet the requirement and are interested in building a future career with Green Bay Packaging, please register yourself at :
All applications are appreciated and will be treated confidentially.
Only short listed candidates will be notified.
If you are not interested in Customer Service Representative El Paso June 2021 Green Bay Packaging above, you can try to find your job by read related jobs from another company in El Paso below.
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