Children's Hospital Colorado Careers 2021 - Children's Hospital Colorado present a chance to fill Operations Program Manager that will be placed in Aurora.
Why Work at Children's....
Here, it’s different. Come join us.
Children's Hospital Colorado has defined and delivered pediatric healthcare excellence for more than 100 years.
Here, the nation’s brightest nurses, physicians, scientists, researchers, therapists and care providers are creating the future of child health. With an optimist’s outlook, a trailblazing spirit and a celebrated history, we’re making new strides every day.
We’ve been Magnet-designated three times by the American Nurses Credentialing Center and are consistently recognized among the nation’s top 10 pediatric hospitals by U.S. News & World Report.
As a national leader in pediatric care, we serve children and families from all over the nation. Our System of Care includes four pediatric hospitals, 12 specialty care centers, 400+ outreach clinics and 7,000 healthcare professionals representing the full spectrum of pediatric care specialties.
We need your expertise.
A career at Children's Colorado will challenge you, inspire you, and motivate you to make a difference in the life of a child. Here, it’s different. Do you have what it takes?
Department: Clinical Application Services
Hours per week: 40, eligible for benefits
Shift: M-F with some weekend work required during implementations or go-lives.
The Operations Program Manager develops, implements, and manages programs and/or initiatives for the Clinical Applications Services (CAS) department. The Program Manager ensures seamless team and resource management, program delivery, quality control and evaluation.
Healthcare experience a huge plus, very detail oriented person is needed for this role. Good communicator, well spoken and well written with great skills in collaboration. This position will manage the Epic team member orientation program as well as the provider Epic onboarding program. Experience using and managing events in an LMS, a plus. Epic experience a plus. This position will also manage internal communications for the department. They will will be responsible for managing the Epic Team Member Orientation and Provider Epic Orientation programs for the Clinical Applications Department. They'll also be responsible for developing and submitting CAS internal communications to broad audiences, and be responsible for managing events and courses in the learning management system (LMS).
POPULATION SPECIFIC CARE
No direct patient care.
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.
Develops, implements, manages and evaluates programs or initiatives from inception to completion in accordance with department, divisional and organizational goals and objectives.
Develops short and long term plans, strategies, and goals for programs; monitors progress; assures adherence; and evaluates performance.
Designs performance objectives; and implements, monitors, and adjusts programming to meet desired outcomes.
Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; and initiating corrective actions.
Develops communication strategies; provides updates to internal and external stakeholders; and compiles data and prepares reports and presentations.
Coordinates internal resources and third parties/vendors for the execution of programs, projects, or initiatives.
Creates and maintains comprehensive program documentation.
Develops and facilitates training to address team member needs and identify relevant updates when needed.
Develops outreach plan(s) according to program needs and capacity.
BUILDING CUSTOMER LOYALTYMeeting and exceeding internal or external customer expectations while cultivating relationships that secure commitment and trust.
BUILDING PARTNERSHIPSDeveloping and leveraging relationships within and across work groups to achieve results.
COMMUNICATIONConveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
CONTINUOUS LEARNINGActively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
DECISION MAKINGIdentifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences.
DIVERSITY & INCLUSIVITY – Is sensitive to cultural diversity, race, gender, and other individual differences in the workforce; recognizes the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
EMOTIONAL INTELLIGENCEEstablishing and sustaining trusting relationships by accurately perceiving and interpreting own and others’ emotions and behavior; leveraging insights to effectively manage own responses so that one’s behavior matches one’s values and delivers intended results.
INNOVATIONCreating novel solutions with measurable value for existing and potential customers (internal or external); experimenting with new ways to solve work problems and seize opportunities that result in unique and differentiated solutions.
MANAGING RELATIONSHIPSMeeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships
PLANNING AND ORGANIZATIONEstablishing an action plan for self and others to complete work efficiently and on time by setting priorities, establishing timelines, and leveraging resources.
QUALITY ORIENTATIONAccomplishing tasks by considering all areas involved, no matter how detailed; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.
RESOLVING CONFLICTHelping others deal effectively with an antagonistic situation to minimize damage to the relationships and promote shared goals; using appropriate interpersonal methods to reduce tension or conflict between two or more people and facilitate agreement.
STRESS TOLERANCEMaintaining stable performance under pressure or opposition (e.g., experiencing time pressure, conflict, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
SCOPE AND LEVEL
Guidelines: Guidelines are generally but not always clearly applicable, requiring the employee to exercise judgment in selecting the most pertinent guideline, interpret precedents, adapt standard practices to differing situations, and recommend alternative actions in situations without precedent.
Complexity: Duties assigned are generally complex and may be of substantial intricacy. Work assignment is performed within an established framework under general instructions but requires simultaneous coordination of assigned functions or projects in various stages of completion.
Decision Making: Exercises judgment and discretion, and is responsible for determining the time, place and sequence of the work performed.
Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, defended, and gathered and discretion and judgment are required within the parameters of the job function.
Supervision Received: Performs work with minimal supervisory oversight. Under general supervision, the employee receives assignments and is expected to carry them through to completion with substantial independence. Work is reviewed for adherence to instructions, accuracy, completeness, and conformance to standard practice or precedent. Recurring work clearly covered by guidelines may or may not be reviewed.
EDUCATION – A Bachelor’s degree in Healthcare Administration, Business Management, Business Administration or related field.
EXPERIENCE – Three years of progressively responsible experience coordinating, implementing, and developing programs.
Previous experience as a program manager, training coordinator and or LMS administrator is a plus.
EQUIVALENCY – Professional experience, beyond requirements, in a related field may substitute for a Bachelor degree requirement on a year for year basis.
Ability to Perform Essential Functions of the Job
Audio-Visual: Color Discrimination – Fair
Audio-Visual: Depth Perception – Fair
Audio-Visual: Near Vision: Good
Audio-Visual: Far Vision: Good
Audio Visual: Hearing: Good
Motion: Bend/Reach up/Carry up/Pull up/Push up: Up to 1/3 of the time
Weight Lifted/Force Exerted: Up to 10 lbs. or more up to 1/3 of the time
General Activity: Stand/Walk up to 4hrs a day
Use of hands/feet: Precise Motion Function (or fine manipulation)
Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
Exposure: Exposure to blood/body fluid: Occasional
Exposure: Exposure to cold/heat: Occasional
Exposure: Exposure to infectious disease: Occasional
Mental and Emotional Requirements: Manages stress appropriately
Mental and Emotional Requirements: Works with others effectively
Equal Employment Opportunity
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information.
Annual Salary Range (Based on 40 hours worked per week): $53,102.80 to $79,654.20
Hourly Salary Range: $25.53 to $38.30
As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, 403b employer match (retirement savings), and a robust wellness program.
For more detail information about the program, please refer official source from Children's Hospital Colorado on following link below. If you meet these requirements, please register yourself at :