Detail of : Junior IT Desktop Support Technician Job Opening in Greenfield
Who we are: We are a Managed IT Services company operating in the Bay Area since 2005. We specialize in providing a full range of services from Network Design, Cloud Services, Help Desk Support, VoIP Support, Video Surveillance and maintaining IT infrastructure for our clients which are made up of small to medium-sized enterprises. We’re confident that joining our team will grow your skills and career exponentially. At Spaghetti Networks, there is no limit to your personal and professional growth.Who we are looking for: We are looking for a passionate, responsible, and self-motivated professional that can help elevate our MSP services and drive the growth and success of our team. Our office is located in Campbell and you will start your training days here remotely or onsite for 1-2 weeks. From there, we will provide you assignments and sessions to shadow our senior engineers. Once you are acclimated to our solutions and team, you will start being deployed at our client located in Greenfield. You will hone your skills in providing user support to an array of customers; from admin staff, top level executives, and clients with diverse IT infrastructures. We aspire for an independent professional who is responsible for establishing, diagnosing, repairing, maintaining, and upgrading hardware and software for our clients. These tasks will require you to have constant communication with colleagues through phone, email, or face-to-face interactions. We require you to be polished on your communication and documentation skills. You will master how to set up computer networks for our clients and be responsible for monitoring and updating networks, establishing new networks, providing network security, and educating non-network employees on proper computer usage and maintenance. Our runway is short, however we are convinced that you are prepared to face new challenges.What you will do: Providing day-to-day desktop support on Mac and Windows environments, iOS and Android devices, as well as remote support
Provide Tier 1 - 3 support to both onsite and remote users, as well as systems administration for backend infrastructure, network and cloud applications.
New hire deployments, laptop imaging and setup including network/email accounts and computer hardware.
Perform AD and Office 365 administration such as account creation, account removal, maintenance, and policies
Software duties include installing, upgrading, and maintaining Windows OS, Windows Server operating systems as well as Office 2016 and antivirus software
Provide VoIP phone installation, maintenance, troubleshooting, adds, moves and changes
Resolve issues for clients via phone, in person, or electronically.
Utilize various Microsoft Office applications, Adobe, and various Mac OS Applications
Assist with systems administration and projects such network/data security, backups, patching, VMware, network issues, antivirus scan schedules, etc.
Maintain and update documentation, i.e. procedures, diagrams, inventory, and knowledge articles
Traveling on-site to client's location
Researching hardware and software for clients
Creating powerpoints and guidelines to showcase plans to our clients
Minimum Requirements: 1-2 years of prior hands on experience in a similar role
Associates or Bachelors Degree in CS or related field
Knowledge and experience with MacBook support, Windows 7, and newer versions.
Mobile phone support
Desktop support and customer services
Confident in troubleshooting problems
Hosted services such as Gmail and Office 365
Hosted VoIP services
Ability to produce clear and concise documentation
Valid California Driver’s License
Strong written and oral communication skills
Ability to work effectively under pressure and remain calm and professional in stressful circumstances
Strong team player
Ability to adapt to change and balance competing demands
Google Certificate, Comp TIA A+, Network +, Security + are highly desirable.
Job Type: Full-timePay: $18.00 - $25.00 per hourBenefits:Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Schedule:8 hour shift Monday to Friday On call Overtime
COVID-19 considerations: Masks are required at all times. Disinfectants are given and used when needed. Remote work from our office, however may travel to client site to work on more complex issues.Application Question(s):Please provide your email and phone number for us to contact you directly.
Experience:iOS: 1 year (Preferred) Windows: 1 year (Required)
Shift Availability:Day Shift (Preferred)
Willingness To Travel:100% (Preferred)
Work Location:One location
For more detail information about the program, please refer official source from Spaghetti Networks on following link below. If you meet these requirements, please register yourself at :
All applications will be treated confidentially.
Only shortlisted candidate will be proceed on the next step.
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