State of Colorado Job Opportunities Vacancies 2020 - State of Colorado Job Opportunities assign an opportunity to apply Administrative Assistant II - Call Center Rep that will be placed in Lakewood.
THIS ANNOUNCEMENT WILL BE OPEN UNTIL 11/18/2020 OR UNTIL 75APPLICATIONS HAVE BEEN BEEN RECEIVED, WHICH-EVER OCCURS FIRST. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE.
The Colorado Department of Revenue (CDOR) employs approximately 1,600 hard-working and dedicated employees throughout Colorado. We can be seen performing functions as varied as auditing and collecting taxes, issuing driver licenses and motor vehicle titles, marketing lottery products, enforcing liquor laws, and regulating gaming, horse racing, marijuana, and the auto industry and assisting the citizens of our state.
To empower businesses and individuals through quality customer service, innovation and collaboration.
To become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive.
The Department of Revenue offers 10 paid holidays per year, paid vacation and sick leave, discounted RTD Eco-Pass, BenefitHub program (discounted merchandise, food and travel, etc), CafeWell, employee wellness program and a great benefit package.
Description of Job
This position is responsible for answering and returning a high volume of calls in a fast paced work environment. This position provides information regarding the Colorado Road and Community Safety Act enacted August 1, 2014 per CO SB 251. This includes explaining the requirements for obtaining a Colorado Driver's License, Identification Card, and Permit under statutory requirements for non-lawfully present individuals. These position is also responsible to schedule appointments for individuals seeking to apply for a Colorado document under CO-RCSA SB 251 utilizing Q-Flow, a computer based program, for the three Driver's License locations offering this service. The employee will provide a confirmation number and provide the date and time of the appointment.
Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
Minimum Qualifications: Two years of general clerical experience. This experience must include at least one year of providing customer service over the telephone.
General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:
Experience providing exceptional customer service and interfacing with a variety of people from many levels within the organization and community.
Data Entry including: entering information into a program or database (appointments, contact information, customer records)
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint)
Regular, daily work responsibilities utilizing computer systems, printers, copiers, fax machines and other technologies
Typing professional emails, letters, reports, briefings, forms, memoranda, etc...
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports
In order to be considered for this position, your clerical experience must be documented on your application. (Part-time experience will be pro-rated.)
Substitutions: College or university course work, appropriate to the work assignment, may substitute for the experience on a year-for-year basis.
PREFERRED QUALIFICATIONS and COMPETENCIES The following preferred experience(s), competencies and abilities are highly desirable for this position and will be considered in selecting the successful candidate:
Previous customer service experience
Those applicants that are bilingual are strongly recommended to apply. Spanish is preferred, but not required.
Excellent interpersonal skills; to include a demonstrated ability to successfully interact with others from diverse backgrounds
Excellent data entry skills
Proven proficiency in MS Word and Excel
NECESSARY SPECIAL REQUIREMENTS/CONDITIONS OF EMPLOYMENT:
Colorado Fingerprint-based Criminal History Record Check Requirement: At the time of onsite interview, applicants to this position are required to submit fingerprints and authorize the hiring authority to complete a fingerprint-based criminal history record check through the Colorado and Federal Bureau of Investigation; pursuant to Colorado State Law 42-1-244 C.R.S. (2015). The department may use this information to make employment decisions concerning such employees.
Applicants must be at least 21 years of age
Applicants must possess and maintain a valid unrestricted State of Colorado driver's license at the time of application (out of State Driver's Licenses will NOT be accepted)
Employees may be required to work non-traditional work hours, such as extended office hours in some locations; evenings and/or weekends to accommodate customers
DOR REQUIRED SKILLS & COMPETENCIES:
Competencies required for all DOR positions include good communications skills (both oral and written), interpersonal skills, the ability to follow written and oral instructions, the ability to multi-task, the ability to work with confidential information, the ability to work in high-stress environments, and the demonstrated ability to assist customers in an effective, efficient, and elegant manner.
THE FOLLOWING ARE CONDITIONS OF EMPLOYMENT WITH THE COLORADO DEPARTMENT OF REVENUE:
As a condition of employment with the Colorado Department of Revenue, a requirement exists that all personnel timely file all necessary Colorado Individual Income Tax (CIIT) returns and timely pay tax obligations. As such, all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence. All job finalists require successful completion of a background investigation and reference check prior to appointment. Background checks may include national criminal, financial, traffic, civil, education, and/or experience checks or any other checks related to the job assignment. Fingerprint background checks and pre-employment drug testing may also be required for some positions.
Applicants must agree to provide reference information and sign a waiver of liability in order to be considered for DOR jobs.
Department of Revenue employees are prohibited from "...exercising any regulatory control over any organization at which the employee was formerly employed or associated for a period of three years from the employee's last employment with such organization..." Prior employment, as it may be covered by this policy, will be considered in the hiring process.
Effective January 1, 2005, newly hired employees should be aware that employment with a state government employer offering public pension plans may cause a potential reduction of future Social Security benefits. The Department of Revenue is such an employer.
Employees in positions designated as overtime eligible under FLSA provisions (non-exempt), must be willing to accept compensatory time off in lieu of cash compensation for overtime work performed.
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination.
Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging.
Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb.
A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.
All correspondence regarding your status in the selection/examination process will be conducted via e-mail. Include a working email address on your application; one that is checked often as time sensitive correspondence WILL take place via email. Exam information or notification will take place via email; check your email frequently. Please include your current e-mail address on your application and set up your e-mail to accept messages from "state.co.us" and "email@example.com" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.
Only complete applications submitted by the closing date for this announcement will be given consideration. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.
Applicants MUST submit a cover letter/letter of interest detailing how their experience and background address the stated minimum and preferred qualifications/competencies of the job (late submissions will not be accepted).
Complete Applications must include the following documents:
1) A complete CDOR Application for Announced Vacancy (Submit online using the link in this announcement)
2) A complete Supplemental Questionnaire (Submit online as part of your application)
3) A Cover Letter with a Written Narrative. The written narrative should describe your interest in this position and specifically how your education, abilities, skills and experience relate to the requirements, responsibilities and competencies listed in the job announcement. (Attach to your online application, late submissions will not be accepted)
MINIMUM QUALIFICATIONS AND COMPARATIVE ANALYSIS:
The application will be used to determine if the applicant meets the Minimum Qualification requirements.
The application and cover letter/letter of interest are the first step in the comparative analysis process and will be used to determine whether an applicant will move on to the next step in the process. They may also be used to determine the top group to be invited for further testing, the applicants rank or establish an eligible list.
Part of, or the entire comparative analysis for this position, may involve a review of the information submitted in the application material, including the answers to the supplemental questions. Therefore, it is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies and background as they relate to the duties outlined in the job announcement, as well as the special and/or preferred qualifications. List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment. Under "Duties," describe clearly the tasks you performed and the nature of your supervisory, technical, or other responsibilities as they relate to the job for which you are applying. Be complete and specific in detailing of duties. Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire. "See resume" statements will not be accepted
If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :