Job Detail

Call Center Representative Job Openings by Community Credit Union of Florida in Rockledge

Community Credit Union of Florida Vacancies 2021 - Community Credit Union of Florida call a new employee to apply Call Center Representative that will be placed in Rockledge.

Community Credit Union of Florida Recruitment 2021

Detail of : Call Center Representative Job Openings in Rockledge

Community Credit Union of Florida (CCU) has a long, rich history in Brevard County of making a positive impact in its members' lives by providing quality products, financial education and excellent member service. Our culture is one of family, compassion and collaboration, which aids in developing and building positive relationships, both internally and externally, to provide growth, loyalty and financial well-being. At CCU, we are continuously seeking individuals who are energetic, highly motivated and want to make a difference in the lives of our members and the community.How is your company improving lives? At Community Credit Union, we continually strive to make a difference in our employee’s lives, both professionally and personally, by offering a world class, highly competitive compensation and benefits package. Unlike most companies, CCU offers a pension plan that is fully funded by the credit union and provides up to 35% of an employee’s salary upon retirement. We also provide a generous 401(k) that matches up to 3.5% on up to 6% of an employee’s contribution; 100% paid health, dental, life insurance, AD&D, and long term disability for the employee; 100% tuition assistance; vacation and sick leave. Equal Opportunity Employer/Vet/Disability.If you have a passion for providing exceptional customer service in a dynamic call center environment, consider joining our team at CCU. We are currently advertising for an open Call Center Representative position at our Rockledge branch.Position Responsibilities:Assists members with selection of various accounts, products and financial services available from the credit union; ensures an emphasis is placed on quality of service and member education.
Interviews members to determine whether they meet the criteria for the products or services requested, establishes proper identification and the need and extent of reference investigation. Makes decisions regarding the opening of new accounts, prepares all documents and items pertaining to accounts and processes according to policy and procedure.
Performs the following activities as needed or required: assists members, updates member information and verifies identity, performs funds transfers, places check orders, performs various loan and teller transactions, completes fraud claims, maintains files, verifies employment/income, opens accounts, obtains credit reports, controls access and processes affiliated reports.
Provides service to members or prospective members seeking consumer loans, which may include but is not limited to installment, commercial, credit card, and signature. Operates with the assistance of the senior lenders to process and approve or reject loan applications and reviews rejected loans with immediate supervisor prior notifying the member. Administers approved loans, establishes relevant files, obtains pertinent information or reports as required. Ensures loan activities are completed in a timely fashion and conforms to the established policies and practices of the credit union.
Drives sales through various eBranch channels, including the website, email, bill pay, online banking, phone and mobile devices, and chat.
Assists and supports members in conducting all banking transactions electronically though strong written and verbal communication.
Researches and resolves account-related inquiries submitted through email, home banking, secure messaging, chat, LSI tickets, and any other channels related to electronic delivery.
Views and analyzes reports generated from transactions conducted via online channels to decision funds transfer or other transactions that require time sensitive approvals.
Assists members with troubleshooting computer and/or mobile issues within online banking and our website.
Adheres to security controls policies and procedures to aid in detection and prevention of fraud, theft, robberies, threats of violence, fires, accidents, and facility safety.
Maintains on-going communication with supervisor, informing individual of all pertinent problems, irregularities, new developments, changes and other important information within the department.
Continuously takes initiative to learn all aspects of online products and service features to better serve the members.
Collects pertinent information of potential members to determine whether they meet the membership criteria to comply with the Bank Secrecy Act/USA Patriot Act Customer Identification Program. Prepares all documents and items pertaining to accounts and processes according to policies and procedures.
Performs other related duties as assigned and works on special projects as assigned.

Position Requirements:High school diploma or general education degree (GED); or up to two or (2) years related experience and/or training; or the equivalent combination of education and experience as a Customer Service Representative (CSR) in a financial institution. Work related experience should consist of exceptional customer service and sales background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Possesses a thorough knowledge of credit union policies, rates, and the documents and disclosures necessary to ensure compliance and consistency with current regulations.
Basic experience and understanding of third party financial software offered through vendor (Digital Insight) necessary to educate and assistance the members.
Intermediate experience and knowledge of operation activities, terminology, products and services; related state and federal compliance regulations and operational policies.
Intermediate skills in computer terminal and personal computer operation; word processing, spreadsheet and software programs. Intermediate typing skills to meet the production needs of the position.
Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors.
Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and communicate clearly to members and employees.
Effective organizational and time management skills, with ability to multi-task and the ability to work with close supervision while performing duties.
Ability to handle simple problems in nature requiring some analysis or research to determine best solution.
Current Florida driver’s license and a vehicle with appropriate insurance coverage, if required to drive in the course of performing assigned duties and responsibilities.

Job Type: Full-timeBenefits:401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:8 hour shift
Monday to Friday

Work Location:One location

Work Remotely:No


Should you are interested and qualified, please apply in confidence by filling online application form at :

Notes :
  • Application will be treated strictly confidential .
  • Only shortlisted candidate will be proceed on the next step.

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