Mobile Associate Job Openings by TMobile in Los Angeles
30+ days ago
TMobile Vacancies 2020 - TMobile give away an opportunity to apply Mobile Associate that will be placed in Los Angeles.
TMobile Jobs 2020
Detail of : Mobile Associate Job Opening in Los Angeles
Mobile Associate (MA) work as part of a Retail Team of Experts to bring the brand to life. They live and breathe ! They're brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training. Responsibilities Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by: Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices.
Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise.
Approaching service and sales needs with patience, honesty and empathy.
Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate:
How our ever expanding-coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network!
Why plans and services will let our customers live unlimited, feel the love, stay connected and go further.
How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting.
Completes training on in-store experience, new skills and processes, knowledge of systems and reference resources.
Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
Builds relationships with and partners with employees across channels, including business and customer service to:
Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
Successfully identify and handoff small business leads.
Qualifications Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Desire to be a part of the game-changing store team.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues.
Effective at balancing customer experience and performance goals.
6 months of customer service and/or sales experience, Retail environment preferred
Minimum Qualifications At least 18 years of age Legally authorized to work in the United States High School Diploma or GED Work varied shifts, seven days per week, which may include evenings, weekends, and holidays, including full time training Written and verbal communication skills Tech savvy Demonstrated creative problem solving
For further information, please refer official source from TMobile on following link below. To find out where you fit in, please visit :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only candidates that meet the above qualification will be shortlisted.
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