Customer Service Coordinator Job Openings by Liberty Moving and Storage in Commack
11 hours ago
Liberty Moving and Storage
Liberty Moving and Storage Jobs 2021 - Liberty Moving and Storage give away a chance to apply Customer Service Coordinator that will be placed in Commack.
Liberty Moving and Storage Recruitment 2021
Detail of : Customer Service Coordinator Job Openings in Commack
Liberty Moving and Storage is a family owned and operated relocation company that has experienced continual growth since our founding in 1939. We are the largest agent for United Van-Lines in the tristate area. Our standards are high, which makes us one of the largest and highest recommended companies in the business. Come join our team and find an opportunity for a great new career (http://www.libertymoving.com)!Customer Service Coordinator: To provide support for moving consultants and to interface with customers, company personnel, United Van Lines corporate and third-party service representatives. Provide quality customer service for each customer. Processes booked shipments and maintains contact with customers and agents to ensure customer satisfaction as measured though quality surveys.Tasks and Responsibilities: Communicates with customers on mandated days to make contact, advise of changes, delays, etc. in order to ensure customer satisfaction. Prepares and forwards documents for shipment processing on each order. Completes daily action reports in order to properly service each shipment.
Tracks the status of each customer’s shipment.Communicates with salesperson and Dispatch regarding problems and concerns with shipments. Achieves and maintains an agreeable customer satisfaction rating through quality surveys. Effectively uses both local and corporate computer systems in the processing of each shipment, including downloads, running of reports and analysis of data. Attending and participating in regular meetings. Backs up other Customer Service coordinators as needed.
Other duties as mandated by the Ops/Sales Manager.Required Skills and Abilities: Must be well organized, prompt and focused on providing high-quality customer service. Comfortable working in a fast-paced environment, communicating via email and phone with various customers and accounts. This individual should be detail oriented, willing and able to learn a new business (if they lack experience in Moving industry) and work under pressure of deadlines. An ideal candidate will very familiar with Outlook, and will be able and willing to learn proprietary ERP and CMS software packages. A qualified applicant will also have some experience with or interest in basic accounting supportive functions (including the billing, invoicing and paperwork processing component of the National Accounts division). Applicants must be comfortable working across departments, coordinating with the operations and accounting team to manage problems as they arise and facilitate the entire moving-process from beginning to end. Previous customer service experience is highly recommended and will be considered in the interview process. Some experience in the relocation industry is helpful but not required—Liberty is more than willing to train the right individual.
Compensation: Salary will depend on experience. The compensation package includes medical (company contributes), (dental & vision employee paid), 401-K (w/ employer match), and PTO (paid time off).Job Type: Full-timePay: $22.00 - $23.00 per hourBenefits:401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
Schedule:8 hour shift Overtime Weekends
Experience:Customer Service: 5 years (Preferred)
Work Location:One location
Benefit Conditions:Waiting period may apply Only full-time employees eligible
COVID-19 Precaution(s):Personal protective equipment provided or required Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place
For more detail information about the program, please refer official source from Liberty Moving and Storage on following link below. If you meet these requirements, please register yourself at :
All application will kept strictly confidential.
Only short-listed candidates will be contacted.
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