Detail of : Scheduler 1 Contact Center Full Time Variable Shifts Job Openings in Albuquerque
Agent KPIs Average Handle Time AHT, Not Ready ACW, Commitment to Schedule, Quality Assurance, Collections Team Service Goals Service Levels, Abandonment Rates, Average Speed of Answer ASA Provides direct customer service and front desk assistance for assigned department to include but not limited to admitting, registering, scheduling and verifying insurance
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