Detail of : Call Center Scheduling Agent Job Opening in Denver
Under close supervision, serves customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, and maintaining records. Responsible for computerized patient scheduling, collection of comprehensive demographic and insurance information required to facilitate timely and accurate billing of services, obtainment of pre-certification authorization and benefit information necessary for payment. Responsibilities Knowledge, Skills & Abilities
Education and Experience 1. High School Education or equivalent. Two years of college and/or Associate’s Degree preferred. 2. One to two years in a hospital/medical office setting preferred or relevant experience in a customer service business with the ability to relate to a diverse patient population. 3. Familiar with a variety of healthcare concepts, practices, and procedures. CPT and ICD-10 coding experience is preferred. Knowledge, Skills and Abilities 1. Knowledge of standardized scheduling, canceling, rescheduling, attendance procedures. 2. Knowledge of Commercial Insurance referral and authorization process is preferred. 3. Ability to perform basic math. 4. Excellent customer focus/service, people skills, listening, verbal and written communication, problem solving and multitasking skills. Computers and Technology 1. Able to type 40wpm and possess knowledge of PC applications (NT, Windows), healthcare applications and phone systems. Certificates, Licenses and Registration 1. None Education Experience Credentials Location
Rocky Mountain Poison & Drug Safety Shift
Any Work Type
Full time Pay Range
All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made. is an integrated, efficient, high-quality academic health care system that is considered a model for the nation. The system includes the Rocky Mountain Regional Level I Trauma Center, a 525-bed acute care medical center, Denver’s 911 emergency medical response system, 8 family health centers, 15 school-based health centers, the Rocky Mountain Poison and Drug Center, the Denver Public Health Department, an HMO, and The Foundation.
As Colorado’s primary safety net institution, is a mission-driven organization that has provided more than $3.3 billion in care for the uninsured in the last ten years. is a leader in performance and quality improvements and remains financially secure, in part, due to its nationally recognized implementation of lean principles in healthcare. is a major resource to the community, serving approximately 185,000 individuals and 67,000 children a year.
Located just south of downtown Denver, is just minutes away from many of the cultural and recreational activities Denver has to offer.
We strongly support diversity in the workforce and is an equal opportunity employer (EOE).
“ is committed to provide equal treatment and equal employment opportunities to all applicants and employees. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.”
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Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only candidates that meet the above qualification will be shortlisted.
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