Detail of : Patient Services Call Center Manager Job Opening in Chicago
ReveleWhy work with us? Since 1999, we've led the industry in implementing technology to enhance the revenue cycle management process. And with over 25 years in healthcare reimbursement and technology industry, we've endured a vast amount of changethe Affordable Care Act, ICD-10, Electronic Health Records, to name a few. What does all of this mean? It means at Revele we don't run from change, we embrace it. We're entrepreneurs at heart and today, we rely on the Entrepreneurial Operating System (EOS) to run our business. Inspired by change, we commit to improving ourselves and our services so that we can create more value for our customers. We believe by doing so, we can build happier and healthier communities that improve the quality of life globally. As a leading EHR revenue cycle management service, Revele assists a client base across the U.S. including physician practices, hospital-owned physician groups, and enterprise networks with end-to-end revenue cycle management services. Revele has been named to the Inc. 5000 list of the fastest-growing private companies in the nation for three years and ranked as "Best in Class" in the Medical Group Management Association's (MGMA) list of top medical business and service organizations. As a result of our industry success and growth, Revele is seeking a highly motivated Patient Services Call Center Manager with a passion for customer service to join our team. The Patient Services Call Center Manager is a full-time, remote position. The Patient Services Call Center Manager is responsible for oversight of the Patient Services Representatives team. This role is responsible for ensuring that the call center is equipped to meet SLA’s as required. . Requirements:
Facilitates recruitment and hiring of Patient Services Representatives
Acts as the administrator of the Pure Cloud phone system
Provides coaching and development of PSR staff as it relates to phone statistics
Administers disciplinary action as needed (PIP, warnings, etc.)
Implements and delivers business plan and targets
Ensures direct reports have clear targets/benchmarks of what is expected
Prepares and delivers call center reporting
Administers performance reviews
Monitors at least 3 calls per month per PSR
Handles PSR desk set up and connectivity issues
Determines appropriate staffing levels for the department
Attends client onboarding calls and implementations
Fosters an environment of cooperation and change
The Ideal Candidate for This Position
Ability to work remotely
At least seven (7) years of call center background in a high volume call center environment
Previous management experience required
Responsibility of a Patient Services Call Center Manager Includes
Influences others and drives change towards a common vision or goal.
Ability to proactively work within a quick and constantly changing environment.
Aligns, establishes, and achieves results towards people initiatives and strategies.
Develops strong, trusting relationships within the department and organization.
Maintains a strong sense of urgency, initiative, and drive to get things done correctly.
Makes decisions and takes calculated risks under pressure, with the ability to gather ideas and advice of others in the process.
Ability to understand people well and utilizes that understanding effectively in motivating and persuading others to act.
Maintains an effective level of business literacy including company goals, mission, financial position, strategy, competition, technology and culture.
Technically competent in human resources disciplines.
Revele Benefits Full-time remote
If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only short-listed candidates will be contacted.
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