Detail of : Customer Service Rep (20-17820-2) Job Openings in Plano
Overview Responsible for handling customer inquiries/requests and for the timely completion of a variety of routine functions, while working to ensure customer satisfaction and retention through cross-selling products. Ensures that all loan servicing requirements are met as specified by the investor and regulatory agencies.
Receive/service inbound calls from current customers
Provide general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents
Conduct preliminary or basic research in order to respond to routine inquiries
Process customer payments via phone
Cross sell loan products to existing customers
Meet outlined production and quality standards
Interact with other servicing departments to solution customer requests and resolve issues
Request assistance for and/or escalate more complex issues to department senior associates or supervisors
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values
Personal computer knowledge, including proficiency in Word and Excel
Detail oriented with good organizational and follow-through skills
Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively
Must be a team player with strong attention to detail and able to work independently
Ability to deliver timely and accurate information in a fast-paced environment
Critical thinker with problem solving skills, mathematical skills and sound judgment
Ability to make decisions independently within set policy and procedures
Mortgage and/or financial services industry experience preferred
About : (NMLS #35953) is a top national mortgage lender. We are committed to providing our customers with a range of innovative solutions to help them purchase, refinance or simply remain in their homes. Whether you are new to the home loan process or experienced buyers is dedicated to offering competitive rates and superior service. Being an online mortgage lender means can focus on the needs of its customers rather than maintaining a network of branches and banking products. The company’s licensed loan officers are trained to help customers through the process every step of the way.
Should you meet the qualifications required, please register and apply to PennyMac website with link as follow :
Only qualified candidates that meet with the above requirements would be processed in this recruitment.
Only shortlisted candidate will be proceed on the next step.
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