Detail of : Customer Service Representative - Remote Job Opening in Nashville
Customer Service RepresentativeRemote
Job Number: 177130 Join one of FORTUNE’s 100 Best Companies to Work For®!
If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for ’s customer service representative position. Taking inbound calls, you’ll answer questions regarding coverage, rates, billing issues, and general policy reviews while also offering additional products. You may work with personal auto customers or small business owners with commercial auto policies. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; we’ll provide you with computer equipment and in-depth training. Preferred candidates will live within the state of Tennessee.
Two years of post-secondary education or higher
Instead of the above, two years of relevant work experience
Training starts: July and August
Training schedule: MondayFriday 10:00am6:45pm EST for 12 weeks
Permanent schedule (after training): Most schedules will include a weekend day and evening hours after completion of training.
Work from home office requirements
Designated workspace free from noise and other distractions
Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
All hardware you receive needs to be connected to a surge protector
High-speed internet access is at your expense unless otherwise required by law
$16.50$19.25 per hour depending on experience, plus:
Gainshare bonus up to 16% of your eligible earnings based on company performance
An additional 10% when you work evening or weekend hours
401(k) with dollar-for-dollar company match up to 6%
Medical, dental & vision, including free preventative care
Wellness & mental health programs
Health care flexible spending accounts, health savings accounts, & life insurance
Paid time off
Paid & unpaid sick leave where applicable, as well as short & long-term disability
Parental & family leave; military leave & pay
Diverse, inclusive & welcoming culture with Employee Resource Groups
Career development & tuition assistance
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