Job Detail

Branch Services Representative II Job Openings by Carter Bank & Trust in Martinsville

Carter Bank & Trust Jobs 2021 - Carter Bank & Trust call a new employee to fill Branch Services Representative II that will be placed in Martinsville.

Carter Bank & Trust Job Vacancies 2021

Detail of : Branch Services Representative II Job Openings in Martinsville

POSITION TITLE: Branch Services Representative II
REPORTS TO: Branch Manager (indirectly Branch Services Lead and Financial
Services Lead)
REPORTS TO THIS POSITION: NoneSUMMARY:
Provides customer service at the Branch, including cashing checks, taking deposits, accepting payments, completing withdrawals and other transactions per bank operating policy. Assists customers with information about their deposit and loan account, including posting of transactions, balances and other account details, and may assist with opening new accounts. Creates awareness with customers about available deposit, loan and digital products and services, referring customers to branch teammates and other key partners and servicing existing accounts. Responsible for using systems and tools to process transactions and balance cash and transaction work at the end of the business day. Maintains appropriate controls (keys and/or combination), balancing, and creating tickets for cash buy/sell. Assists with monthly cash count, verifying and distributing cash and coins as required. Adheres to regulatory, audit and operating policies and procedures. Attends training and stays informed to meet performance expectations.
ESSENTIAL JOB FUNCTIONS:
??? Consistently uses Carter Connect operating model concepts and practices to develop defined behaviors and skills
??? Proactively participates in executing Branch Go-To-Market strategic plan
??? Consistently delivers exceptional customer experiences per Service Standards
??? Engages customers in the lobby to assist or direct to appropriate teammate
??? Proactively identifies opportunities to help customers by asking relevant questions and listening to needs
??? Effectively uses conversation skills to engage customers in meaningful conversations
??? Assists with resolution of customer questions and problems, escalating for assistance if needed
??? Proactively submits referrals to branch teammates and key partners
??? Demonstrates competency in operating process and system navigation effectiveness
??? Adheres to compliance, regulatory and operating policies and procedures
??? Assists and/or seeks overrides and exceptions as necessary
??? Effectively completes transactions for consumer and commercial customers. Reviews own and other teammate work to ensure accuracy
??? Reads all required communication and takes appropriate action to reinforce with teammates
??? Proactively reviews reports on individual and team productivity and performance
??? Takes responsibility for developing new skills and behavior competencies. Manages own development action plan
??? Contributes to and participates in performance cadence activities
??? Proven capabilities in teammate collaboration
??? May attend bank sponsored events to serve citizens and community, enhancing the visibility of the Bank
??? Adheres to teammate attire and presentation per bank standards
??? Adheres to time and attendance policies
??? Responsible for meeting defined expectations and achieving performance goals in all areas of responsibility. Models personal accountability
??? Based on skills and training, may open new accounts for consumers and businesses
??? May be asked to travel between branches periodically
JOB REQUIREMENTS:
??? High school diploma or equivalence required
??? Two or more years branch service experience in a commercial bank or financial services company including some or all of the following: service, sales, cash handling or payment transaction experience.
??? Bank teller/operations exposure is a plus
??? Successful customer service and /or sales experienceKNOWLEDGE/SKILLS REQUIRED:
??? Excellent customer service skills
??? Detailed oriented, must be able to multi-task
??? Strong communication skills, both verbal and written
??? Ability to perform effectively in fast-paced environment
??? Basic math and accounting skills are needed with emphasis on balancing
??? Knowledge of banking products and services a plus
??? Complete all required compliance training by established deadlines
??? Ability to maintain confidentiality
PHYSICAL AND MENTAL QUALIFICATIONS:
??? Must have computer skills
??? Sitting, standing, walking to terminal, and occasional stooping
??? Requires lifting bags and/or tray of coin and bills periodically
??? May be required to work overtime periodically*
Education*
PreferredHigh School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor???s legal duty to furnish information. 41 CFR 60-1.35(c)Job Type: Full-time

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :

Notes :
  • Only qualified candidates that meet with the above requirements would be processed in this recruitment.
  • Only short-listed candidates will receive responses.

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