Detail of : Patient Service Represenative II duPont Pediatrics, Millsboro DE Job Opening in Millsboro
As one of the nation’s leading pediatric health care systems, is committed to providing all children with their best chance to grow up healthy. We offer integrated, family-centered care to more than 300,000 children each year in our pediatric hospitals, specialty clinics and primary care practices in Delaware, Florida, Maryland, New Jersey and Pennsylvania. strives to ensure a healthier tomorrow for all children – even those who may never enter our doors – through our world-changing research, education and advocacy efforts. At , our Associates help us deliver on the promise we make to every family we have the privilege of serving: to treat their child as if they were our own.
Equity, diversity, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reducing health disparities, and helping build a diverse and inclusive team environment. All associates are expected to ensure that these philosophies are embedded in their day to day work with colleagues, patients and families.
Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.
1. Receive patients in a professional and caring manner. 2. Gather and update information regarding demographics and insurance in a respectful and confidential fashion. 3. Schedule and confirm appointments. 4. Obtain authorization and pre-certification. 5. Document and follow up on referrals. 6. Document and follow up on no-shows and cancelations. 7. Answer telephone using proper phone etiquette and direct calls accordingly. 8. Maintain content and organization of medical records. 9. Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation. 10. Order clerical and clinical supplies and maintain records. 11. Monitor waiting rooms and keep patients informed as to schedule delays. 12. Advise families regarding obtaining Medicaid coverage and/or Financial Assistance for their children. 13. Assist with arrangements for transportation 14. Assist with patient flow. 15. Prepare office communications 16. Participate in quality improvement activities 17. Filing of patient charts, correspondence and related documentation scan documents into EPIC. 18. Maintain inventory of supplies and forms 19. Open and sort mail, lab reports and consultation reports. Stamp “received” and distribute for Provider review. ADDITIONAL REQUIREMENTS
PERFORMANCE SKILLS 1. Accepts feedback 2. Asks questions for clarification 3. Gives accurate information 4. Makes suggestions for improvements 5. Is willing to accept change 6. Works as a team member 7. Uses listening skills 8. Manages resources prudently 9. Takes direction 10. Thinks pro-actively 11. Establishes positive rapport with patients and families, uses AIDET 12. Reports to duty promptly and utilizes time effectively to provide clerical support 13. Utilizes sick and vacation days appropriately 14. Participated in conferences/in-services 15. Attends staff meetings
____________________________________________________________________________High School diploma or equivalent Computer/typing skills required Clerical experience in a physician’s office preferred.
Office Hours MondayFriday 7-5
Potential Nights and Weekends
Some travel to our duPont Pediatrics, Seaford DE site required.
Our dedication to professionals who are dedicated to children frequently earns a spot on the list of top workplaces in the communities we
If you strong confindence you meet the requirement above, please register and sign in to Nemours e-recruitment website with link as follow :
Application will be treated strictly confidential .
Only short listed candidates will be notified.
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