Detail of : Eligibility Technician (Bilingual fluency in English and Somali preferred) Job Opening in Minneapolis
Job Description: Internal Close date: August 18, 2020 Grade level: 5 (A)
External Close date: August 25, 2020 Salary: $20.38$24.72 per hour
Department/Location: Leasing & Occupancy / 1001 Washington Ave. N.
The primary purpose of this position is to provide administrative support in establishing the eligibility of applicants for Public Housing and Continued Occupancy Recertification and conduct Interim Examinations for Public Housing Tenants within the Low Income Public Housing (LIPH) program. The incumbent gathers supportive documentation and processes applications, maintains files, compute rents, and compiles and submits reports to Leasing Management.
All activities must support the ’s (“MPHA” or “Authority”) mission, vision and values.
Essential Duties and Responsibilities
The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.
The duties listed below may be assigned to Leasing Eligibility Technicians (LET) and/or Leasing Field Eligibility Technicians (LFET)
(LET/LFET) Responds to telephone, email, and in-person inquiries from applicants, tenants, and property management regarding the availability of and eligibility requirements for Public Housing Programs and a variety of questions related to Minneapolis Public Housing’s Leasing and Occupancy Policies and Procedures and HUD Regulations, e.g., rent concerns, changes in family income/deductions or family composition, recertification and interim changes, lease add on, transfers, and new move-ins.
(LET) Determines placement on the Public Housing Waiting List. Updates applicant information as received.
(LET) Reviews application information to establish suitability and eligibility requirements for Public Housing Programs.
(LFET) Schedules recertification examinations, interviews tenants, and reviews applications for continued occupancy.
(LET) Contacts applicants eligible for Public Housing in the order of preference points and application date; schedules and conducts interviews to determine program admission.
(LET) Gathers necessary verifications to verify family composition, income/deductions, asset, rental history, credit, and criminal history and accurately computes applicants rent amounts in Elite for program admissions, if eligible; denies application if not meet the eligibility requirements according to MPHA Screening Guidelines.
(LFET) Gathers necessary verifications of household income using the Enterprise Income Verification (EIV) System; verifies deductions and exclusions the household claimed; ensures the tenants rent is accurately calculated per HUD regulations and MPHA Policy; enters information into Elite and processes the HUD 50058; prepares Lease Addendum/Contract Addendums and distributes to Property Management and tenant(s) within the time frame of policy.
(LFET) Contacts tenants to schedule appointments to verify income/family composition for continued occupancy; conducts interview to review information; verifies any changes in income/deductions, family composition or related information; explains program requirements, policies, and procedures and determines if housing will be continued; completes recertification process on all eligible tenants.
(LET) Explains lease provisions or family obligations, rent computations, and security deposit procedures to applicants who are accepting Public Housing.
(LFET) Processes interim rent adjustment when there are changes (e.g. income/deductions changes). Prepares and mails Lease Addendum to all parties. Informs Tenant Accounting and Rent Collections of the interim changes.
(LFET) Identifies unreported or misrepresented income; prepares rent loss adjustments and submit adjustments to Supervisor of Leasing & Occupancy. Presents evidence to Management for formal and informal grievance hearings to explain retro-rent and may testify in court, as needed.
(LFET) Recertifies “zero income families” every 90 days until income is established.
(LET/LFET) Enforces program requirements by reviewing alleged program violations (e.g. omissions, fraud, and criminal drug activity); presents evidence at formal or informal grievance hearings addressing these issues.
(LET/LFET) Compiles and submits to Leasing Management monthly caseload activities reports.
(LET) Records and monitors vacant units on Smartsheet; offers vacant units in accordance to MPHA offering policy and procedures and per HUD regulation. Signs leases and related materials with new tenants and transfers information and deposits to Elite. Resolves problems and issues as necessary when authorized personnel are absent.
(LFET) Monitors tenants that qualify for the Earned Income Disallowance (EID) and adjusts monthly rent according to HUD and Moving to work (MTW) guidelines. Properly tracks program participation information in the EID Smartsheet.
(LET) Screens and processes Lease Add-on; tracks on spreadsheet all transfer request and coordinate with property management staff to facilitate their showings and move-in by sending a Notice of Transfer (NOT).
(LFET) Processes recertification examinations on all tenants that are transferred to ensure the household follows the new building recertification schedule.
(LET) Runs reports for: Minnesota Courts Information System (MNCIS); FBI Fingerprint; States BCA Criminal background; credit; Immigration Naturalization System (INS); Wage Detail (employment); and county property record. Reviews reports as they relate to each applicant.
(LET) Photographs clients and creates badges; uploads information to the key tag folders and property management folders in Elite.
(LFET) Maintains records of tenants who are required to perform Community Service at annual recertification, based on information obtained, and inform Property Manager.
(LFET) Conducts Moving to Work (MTW) annual recertifications on all tenants not scheduled for a recertification examination, which includes review of the Enterprise Income Verification (EIV) System to determine any possible changes in household earnings.
(LET/LFET) May train and assist new staff in interpreting policies and procedures, screening process, and tenant recertification process.
(LET/LFET) Performs other related duties as assigned.
MPHA expects all employees to exhibit the following behavioral skills:
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.
Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.
Office environment. The noise level in the work environment is usually moderate. Required Experience: Education and/or Experience
High School Diploma or GED and a minimum of one (1) year of experience providing administrative support for low-income housing programs. Customer service related experience preferred. An equivalent combination of education and experience may be considered.
Bilingual fluency, oral and written, in English and Somali is highly preferred.
Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.
To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
For more detail information, please refer official source from Minneapolis Public Housing Authority on following link below :
All applications are appreciated and will be treated confidentially.
Only short-listed candidates will be contacted.
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