Job Detail

Customer Service Representative I Job Openings by PCB Piezotronics, Inc. in Depew

PCB Piezotronics, Inc. Jobs 2021 - PCB Piezotronics, Inc. offer an opportunity to apply Customer Service Representative I that will be placed in Depew.

PCB Piezotronics, Inc. Jobs 2021

Detail of : Customer Service Representative I Job Opening in Depew

Qualifications:
Education/Training: High school diploma or equivalent.
Special Processes: N/A.
Experience: A
minimum of six months related experience in customer service involving contact with customers.
Physical Demands: Able
to perform essential functions with or without reasonable accommodation. Able to work flexible
hours.
Other:
Moderate
degree of customer relations and interpersonal skills. A moderate level of communications with
customers and co-workers in area’s of service and problem solving. Must be patient and able to remain calm in
stressful situations. Must be organized
and able to function effectively with high level of accuracy and detail in
multi-tasked environment. Able to follow
tasks to completion with minimal supervision. Outgoing and pleasant phone personality a must. Familiar with office machines and basic
computer skills.
Basic Function:
Follow all PCB procedures and
forms in compliance to ISO 9001.
Provides
customer service via telephone and written correspondence to ensure contract
review and to enhance customer relations. Interfaces with all departments of the company.
Essential Duties and
Responsibilities:
Promotes
teamwork, cooperation and commitment to “Total Customer Satisfaction” among
team members.
1. Acts
as first point of customer contact (telephone, fax, e-mail).
2. Performs
Contract Review (accepts and amends contracts) as stated in Quality System
relating to Sales & Marketing.
3. Provides
quotes, literature, calibration certificates, product specs and drawings as
requested by customers and direct sales representatives.
4. Processes
other related documents to support the Contract Review process and Quality
System.
5. Provides
no-charge samples to expedite customer’s needs and promote PCB products.
6. Contacts
customers, sales representatives, direct sales personnel and distributors to
follow up on orders and quotes to ensure that the customer’s needs are met.
7. Coordinates
customer contract needs with Logistics (i.e.; consolidations, blanket orders,
special contract requirements).
8. Cooperates
with all departments to best serve the customer.
9. Works
with the Accounting Department to resolve invoicing and payment issues.
10. Performs other related duties as assigned.
Training Program: CUSTSER1-4

If you feel that you can meet the qualification and up to the challenge, please send directly through :

Notes :
  • All application will kept strictly confidential.
  • Only shortlisted candidate will be proceed on the next step.

If you are not interested in Customer Service Representative I Depew April 2021 PCB Piezotronics, Inc. above, you can try to find your job by read related jobs from another company in Depew below.

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