Job Detail

Customer Service Agent - Call Center Job Openings by Chime Solutions in Morrow

Chime Solutions Vacancies 2021 - Chime Solutions call a new employee to fill Customer Service Agent - Call Center that will be placed in Morrow.

Chime Solutions Jobs 2021

Detail of : Customer Service Agent - Call Center Job Opening in Morrow

Although this is a work from home position. You will be required to come onsite for training and orientation. Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound / outbound calls. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service.Position Requirements:Assist customers with a wide variety of questions via information accessed through the computer.
Review employee accounts and answer questions based upon established policies and procedures.
Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training.
Possess the ability to troubleshoot complex issues with little guidance
Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers
Possess the ability to work under pressure in a call center environment
Possess exceptional conversational and problem solving skills
Ability to multitask
Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed
Excellent interpersonal and telephone communication skills
Perform additional tasks as directed

QualificationsEssential skills and experienceHigh School diploma or equivalency and 1 year customer service related experience in financial services and/or health care industry.
Ability to multi-task (talk and type at the same time) and use multiple applications.
Excellent interpersonal, verbal, written and listening communication skills.
Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customers.
Ability to provide outstanding customer service while ensuring that the customers questions, issues and concerns have been satisfied.
Computer literate with the ability to learn customer service software applications.
Ability to be flexible, adaptable and dependable in an environment constantly upgrading, and enhancing service to its customers.
Flexibility to work specified shift and extended hours as necessary.

Job Type: Full-timePay: From $12.00 per hourBenefits:401(k)
401(k) matching
Dental insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Work from home

Schedule:10 hour shift
12 hour shift
8 hour shift
Day shift
Weekends

Experience:Customer Service: 1 year (Preferred)

Work Location:One location

Communication method(s) used:Phone
Chat

This Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Achievement-oriented -- enjoys taking on challenges, even if they might fail
Autonomous/Independent -- enjoys working with little direction

This Job Is:A job for which military experienced candidates are encouraged to apply
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
A good job for someone just entering the workforce or returning to the workforce with limited experience and education

Company's website:https://careers-chimesolutions.icims.com/jobs/2613/work-at-home--customer-service--call-center/job

Benefit Conditions:Waiting period may apply
Only full-time employees eligible

Work Remotely:Yes

COVID-19 Precaution(s):Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place


For further information, please refer official source from Chime Solutions on following link below. To find out where you fit in, please visit :

Notes :
  • Application will be treated strictly confidential .
  • Only qualified, short-listed applicants will be invited for furthers process.

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