Detail of : Customer Service Agent - Call Center Job Opening in Morrow
Although this is a work from home position. You will be required to come onsite for training and orientation. Position Summary: The Service Delivery Consultant is responsible for answering and handling inbound / outbound calls. The Service Delivery Consultant is accountable for answering all concerns and questions while providing excellent customer service. The Service Delivery Consultant will be responsible for providing professional, knowledgeable, helpful, courteous, and responsive customer service to ensure the member receives excellent customer-focused telephone service.Position Requirements:Assist customers with a wide variety of questions via information accessed through the computer. Review employee accounts and answer questions based upon established policies and procedures. Maintain current knowledge of assigned project's programs and services through on-going classroom and computer-based training. Possess the ability to troubleshoot complex issues with little guidance Possess a high degree of tack, diplomacy and professionalism when dealing with all types of customers Possess the ability to work under pressure in a call center environment Possess exceptional conversational and problem solving skills Ability to multitask Possess the ability to decipher and articulate the customer perspective so that the customer’s needs and concerns are accurately and empathetically addressed Excellent interpersonal and telephone communication skills Perform additional tasks as directed
QualificationsEssential skills and experienceHigh School diploma or equivalency and 1 year customer service related experience in financial services and/or health care industry. Ability to multi-task (talk and type at the same time) and use multiple applications. Excellent interpersonal, verbal, written and listening communication skills. Proficient use of the Microsoft Suite, Windows applications and Lotus Notes while focusing on multi-tasking using several windows applications at once while assisting a customers. Ability to provide outstanding customer service while ensuring that the customers questions, issues and concerns have been satisfied. Computer literate with the ability to learn customer service software applications. Ability to be flexible, adaptable and dependable in an environment constantly upgrading, and enhancing service to its customers. Flexibility to work specified shift and extended hours as necessary.
Job Type: Full-timePay: From $12.00 per hourBenefits:401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Work from home
This Job Is Ideal for Someone Who Is:Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Achievement-oriented -- enjoys taking on challenges, even if they might fail Autonomous/Independent -- enjoys working with little direction
This Job Is:A job for which military experienced candidates are encouraged to apply A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more A good job for someone just entering the workforce or returning to the workforce with limited experience and education
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on jobs-chicago.net, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.